Chocolate Advisor

Lindt & Spruengli (USA) Inc.; Hanover (MD); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Employee discount

Career growth

Job summary

Lindt & Sprüngli (USA) Inc. is seeking a Chocolate Advisor to create a premium in-store experience for customers across Lindt shops in the United States. You will contribute to delivering exceptional service, share product knowledge, and support daily sales goals while upholding the brand’s standards.

The role requires availability to work nights, weekends, and holidays, with a competitive pay range and opportunities for growth within a global premium chocolate company.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and math skills.
• Availability to work nights, weekends and holidays.

Responsibilities

• Provide outstanding customer service and demonstrate product knowledge.
• Assist in achieving store sales targets and KPIs.
• Upsell and promote current marketing programs and company resources.
• Monitor and maintain store presentation and cleanliness; restock as needed.
• Handle cash, POS transactions, and paperwork accurately and securely.

Skills

Customer service

Sales skills

Basic math

Positive attitude

Education

High School Diploma

Job description

Who We AreAt Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.Position PurposeDo you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.Essential Job Functions & Responsibilities:SalesConsistently contribute to the store's ability to achieve or exceed weekly, monthly, annual sales plan by providing the highest levels of customer service, demonstrated product knowledge and Lindt specific selling skills.Demonstrated understanding and commitment to the store's sales mission on a daily, weekly, monthly basis.Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.Model Lindt standards through everyday activities such as Dress code, up-selling and sales focus.Demonstrate personal commitment to achieving store's targets by consistently promoting current marketing programs and utilizing company provided resources intended to optimize selling activity.Monitor and escalate customer or product issues to management in a timely and professional manner.Operational ControlsAs part of the store's team, take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures)Take initiative to re-stock shelves as needed, monitoring date codes and pricingPerform store maintenance & cleaning as directed. Maintain store cleanlinessComply with all Quality Assurance policies & proceduresQualifications & Requirements:Skills & Knowledge:Ability to interact positively with customersBasic math and/or accounting skillsAbility to take direction and execute work effectivelyExperience:Prior retail experience, preferably in a specialty retail environmentRegularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 poundsAbility to climb, balance, stoop, kneel, crouch and reach with armsEducation:High School Graduate or equivalentOther Requirements:Must be available to work nights, weekends (Saturday and Sundays) and HolidaysTotal Rewards:Compensation: $15.00 - $16.00Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.If you are looking to join a winning team and fast-track your career, contact us!Join us in our journey of excellence, impact, and growth #LifeAtLindt