Chiropractic Office Manager & Patient Care Lead

Coastal Chiropractic, PLC; Virginia (MN); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Coastal Chiropractic, PLC in Norfolk, VA is seeking a warm, dependable Office Manager / Patient Care Coordinator to join our small, compassionate practice. This role focuses on creating a welcoming patient experience while handling front desk duties and daily operations.

You will greet patients, manage scheduling, billing, and insurance tasks, and coordinate between locations to maintain a smooth workflow. Strong communication and confidentiality are essential in this patient-centered setting.

Formación

• Experience in a medical/clinical front desk or office management role.
• Excellent organizational and time-management skills.
• Strong verbal and written communication; empathy for patients.
• Ability to handle confidential information and sensitive data.

Responsabilidades

• Greet patients warmly and professionally at front desk.
• Check patients in/out and assist with their needs.
• Answer phones and respond to patient questions.
• Schedule, confirm, and reschedule appointments.
• Collect patient payments and maintain accurate records.
• Provide a calm, compassionate presence for patients under stress.
• Maintain patient confidentiality and professionalism at all times.
• Develop positive, ongoing relationships with patients.
• Manage the doctor's daily schedule efficiently.
• Coordinate scheduling for massage therapy services.
• Coordinate appointments between multiple office locations when necessary.
• Monitor the schedule and adjust as priorities change.
• Recognize urgent needs and prioritize accordingly.
• Balance needs of patients, calls, providers, and admin duties.
• Minimize scheduling conflicts and maintain productive workflow.
• Process insurance claims and post payments.
• Investigate and troubleshoot unpaid or outstanding claims.
• Follow up on insurance-related issues as needed.
• Maintain accurate billing records and patient balances.

Conocimientos

Office management

Customer/patient service

Multitasking

Communication skills

Time management

Confidentiality

Billing & insurance basics

Problem-solving

Independent work

Detail-oriented

Descripción del empleo

Coastal Chiropractic, PLC in Norfolk, VA is seeking a warm, dependable Office Manager / Patient Care Coordinator to join our small, compassionate practice. This role focuses on creating a welcoming patient experience while handling front desk duties and daily operations.

You will greet patients, manage scheduling, billing, and insurance tasks, and coordinate between locations to maintain a smooth workflow. Strong communication and confidentiality are essential in this patient-centered setting.