Dental Office Patient Concierge & Scheduler

Benevis; Norfolk (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Quarterly bonuses based on Office perf

Comprehensive Benefits Package

Job summary

Benevis in Norfolk, VA is seeking a Patient Coordinator to deliver friendly, efficient front-desk service for our pediatric dental offices. You will check in patients, verify insurance, schedule appointments, and coordinate with the clinical team to ensure smooth, timely care.

You’ll greet families, manage wait times, communicate treatment plans, collect balances, and help our offices meet patient care targets while maintaining a welcoming atmosphere for children and parents alike.

Qualifications

• Graduation from senior high school or GED equivalent.
• Office experience in a dentist's or physician's office is preferred.
• Experience with children's dentistry is preferred.

Responsibilities

• Provide quality customer service to patients and parents at check-in and check-out.
• Verify patient insurance eligibility and service limits.
• Greet parents and patients when they enter or leave the office.
• Inform waiting parents of appointment progress and expected wait times.
• Maintain a clean and tidy waiting area and front desk area.
• Verify insurance prior to appointment and ensure Boomerang file accuracy.
• Communicate service limits with the clinical team before treating the patient.
• Prepare patient files and update records as needed.
• Coordinate with Clinical Team Leader and Doctors for same-day care opportunities.
• Assist with meeting office financial targets by keeping hygiene and operative schedules full.
• Schedule follow-up operatory and six-month recall appointments.
• Answer incoming calls and direct callers to the proper person.
• Make outbound calls to reschedule patients and confirm treatments as needed.
• Re-file patient records at the end of the day.
• Adhere to government regulations, company standards, and compliance programs.
• Collect any out-of-pocket balances prior to treatment.

Skills

Customer service

Communication

Scheduling

Teamwork

Education

High school diploma or GED

Job description

Benevis in Norfolk, VA is seeking a Patient Coordinator to deliver friendly, efficient front-desk service for our pediatric dental offices. You will check in patients, verify insurance, schedule appointments, and coordinate with the clinical team to ensure smooth, timely care.

You’ll greet families, manage wait times, communicate treatment plans, collect balances, and help our offices meet patient care targets while maintaining a welcoming atmosphere for children and parents alike.