Childrens Mobile Crisis Response Team Phone Triage - NIGHT SHIFT

Paycom - ATS; Birmingham (AL); On-site; USD 42,000 - 52,000; Full time

Job summary

Paycom - ATS in Birmingham, AL seeks a Phone Triage Staff for the Children’s Mobile Crisis Response Team. You will be the first contact, providing information, gathering data, and triaging cases for MCT staff.

The role requires a 4-year degree in a human services field, crisis intervention knowledge, and the ability to work 12-hour rotating day or night shifts, including holidays and weekends.

Qualifications

• Bachelor’s degree in psychology, social work, counseling or related field required.
• Crisis intervention experience with children/adolescents preferred.
• Must be able to work 12-hour rotating day/night shifts.

Responsibilities

• Answer and triage calls for the Children’s Mobile Crisis Response Team.
• Gather information to determine service eligibility.
• Complete MCT screening form and notify assigned staff.
• Maintain staff calendar for assignments and duties.
• Collaborate with Jefferson County DHR on screening info.
• Enter initial data into the EMR system after calls.
• Coordinate with MCT staff, coordinator, teams and care coord.
• Support MCT daily duties and data collection.
• Follow up with families during shifts as needed.
• Flexible to serve as a team member when required.

Skills

Crisis intervention

Multi-tasking

Communication skills

Organizational skills

De-escalation

Team collaboration

EMR proficiency

Education

Bachelor’s degree in psychology or related field

Tools

EMR systems

Job description

Job Details

Job Location: Childrens Main Office - BIRMINGHAM, AL 35213

Position Type: Full Time

Education Level: 4 Year Degree

Job Shift: Nights

Job Classification: Children’s Mobile Crisis Response Team Phone Triage Staff

Working Title: Phone Triage Staff

This employee will serve as the Children’s Mobile Crisis Response Team Phone Triage Staff. This employee will be the initial point of contact for the Children’s Mobile Crisis Response Team services. The Phone Triage Staff will be responsible for providing information to callers regarding services, capturing information, and gathering necessary data to determine eligibility for mobile crisis services. The Phone Triage Staff will coordinate care with the MCT Coordinator and prioritize cases to assign to the MCT staff. Initiative and independent judgement regarding crisis intervention is required with handling the delegation of case assignments. This employee will provide direct support to the Children’s Mobile Crisis Response Team staff.

Supervised By: Children’s Mobile Crisis Team Coordinator

Division: Children’s Services

Normal Work Hours/Days: 12 hour rotating day or night shift (including holidays and weekends), as assigned

PRIMARY JOB FUNCTIONS

• Responsible for answering and triaging calls that are received by the Children’s Mobile Crisis Response Team Unit
• Responsible for gathering information and determining eligibility of services based on caller information
• Responsible for the completion of the MCT screening form, staffing the case with the MCT Coordinator, and notification of the assigned case to the MCT staff
• Responsible for management and maintenance of the staff calendar for assignments and duties
• Collaboration with Jefferson County DHR regarding screening form information and eligibility
• Responsible for initial information entry in to the EMR system upon completion of call
• Responsible for internal communication and collaboration with the MCT staff, to include Coordinator, Teams, Therapist, and Care Coordinator
• Support daily duties of MCT Coordinator, Teams, Therapist, and Care Coordinator
• Assist MCT Coordinator with data collection
• Assist with follow-up contact with families during shift as necessary
• Flexibility to serve as a Team Member if needed
• Other duties as assigned

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in psychology, social work, counseling or other related human services field with an emphasis on crisis intervention for children and adolescents is required.
• Two years experience working with the children/adolescents with seriously emotionally/behaviorally disturbance mild mental retardation intellectually and their families in a community setting with an emphasis on crisis intervention is preferred.
• Valid Alabama driver’s license and a suitable automobile to permit the required travel. Must show car insurance equal to or in excess of the State of Alabama standards for automobile insurance coverage.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of professional phone etiquette, mannerisms, and responses
• Ability to multi-task in handling crisis situations
• Highly organized in tasks and abilities
• Knowledge of crisis intervention techniques and de-escalation skills
• Knowledge of and willingness to work as a member of team
• Knowledge of the special needs and behavioral characteristics of severely emotionally/behaviorally disturbed children and their families
• Knowledge of child welfare services
• Knowledge of and adherence to professional and ethical principles
• Demonstrable communication skills - both expressive and written
• Ability to utilize multiple electronic and computer-based programs, including an electronic medical record system
• Knowledge of psychotropic medications to include their use and their side effects
• Knowledge of community and available resources
• Skilled in interpersonal relationships and dynamics
• Understanding of field safety
• Ability to work flexible hours due to the special needs of the children and their families