Children, Youth, & Family Services Supervisor – Caseworker Development and Retention Team

El Paso County (CO); Colorado Springs (CO); Híbrido; USD 76.000 - 83.000; Jornada completa

Descripción de la vacante

El Paso County Department of Human Services in Colorado Springs is seeking an experienced Child Welfare Supervisor to lead a unit within the CYFS division. You will mentor supervisors and caseworkers, align service delivery with federal and state requirements, and coordinate with other units to balance safety, permanency, and well-being.

The role emphasizes behind-the-scenes leadership, strong organizational skills, and proactive problem solving.

Formación

• Bachelor’s degree or higher in a child welfare related field.
• Three years of professional experience in human services.
• Supervisory or leadership experience preferred.

Responsabilidades

• Supervise assigned caseworkers and support staff.
• Coordinate practice decisions and service delivery.
• Lead unit meetings and staff trainings.
• Ensure compliance with laws and performance metrics.
• Liaise with courts, agencies, and the public.

Conocimientos

Leadership

Case supervision

Child welfare knowledge

Collaboration

Organization

Staff development

Policy compliance

Communication

Problem solving

On-call readiness

Educación

Bachelor’s degree or higher in social work/related field

Master’s degree in social work or human behavioral sciences

Colorado State Child Welfare Supervisor Certification

Herramientas

Microsoft Office

Descripción del empleo

Are you an experienced child welfare leader who finds purpose in helping others succeed? Do you enjoy sharing your expertise, building strong relationships, and stepping in to support fellow supervisors and caseworkers when they need it most? Are you passionate about empowering others, strengthening service delivery, and creating an environment where teams feel confident, capable, and supported in their work? If you're a proactive, collaborative, and service-minded leader who believes that helping others succeed creates a stronger child welfare system, this unique supervisory opportunity may be the perfect next step in your career!

In this role, you'll play a vital part in strengthening and supporting teams across Children, Youth, & Family Services, working alongside fellow supervisors to identify needs, navigate challenges, and provide guidance and resources where they can make the greatest impact. You'll use your child welfare knowledge and leadership experience to help coordinate services, facilitate next steps in complex cases, support casework and assessment activities, and help teams manage competing priorities and workloads. Rather than leading from the forefront, you'll have the opportunity to make a meaningful impact behind the scenes by building strong partnerships, anticipating needs, and helping other supervisors and caseworkers feel equipped to succeed. Success in this role requires exceptional organization, attention to detail, initiative, and a genuine passion for supporting others. At the heart of this position is a unique leadership mission: empowering those who serve children and families by ensuring they have the guidance, resources, and support they need to do their best work.

Hiring Range: $75,800.00 - $82,800.00 annually

Anticipated Hiring Rate: $79,730.56 annually

This is a child protection position; child protection includes engaging families. It is reasonable to anticipate the need for flexibility in work hours periodically to accommodate client schedules. The average workday hours are Monday-Friday 8:00am -5:00pm. Schedule is subject to change. Hybrid schedule available upon successful completion of the probationary period; subject to change. This position will participate in an on-call rotation.

Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check, Child Welfare Abuse & Neglect database (TRAILS) check, and Child Welfare Caseworker Falsification check.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Supervises an assigned unit of caseworkers and support staff in the Children, Youth, and Family Services (CYFS) Division of the El Paso County Department of Human Services (DHS) with the mission to preserve and rehabilitate families while protecting children. Oversees and coordinates the practice and primary decision-making of child protection practices and/or coordinates the services and secondary service decisions. Coordinates with units, teams, and leadership as related to safety, permanency, and well-being. May be assigned to the Practice or Support & Services unit. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

• Supervises assigned caseworkers, case services aides, and administrative support staff, including conducting unit meetings, ensuring work is performed in a timely and accurate manner, and assigning duties as appropriate. Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary process.
• Communicates the mission of the unit; establishes and monitors the workflow of the unit and assigns applicable cases, assessments, services, and/or placement cases.
• Conducts and participates in staffing and consultations with caseworkers; meets with appropriate staff to discuss cases, treatment plans, problems, and issues and to address performance.
• Leads weekly unit meetings to discuss information; participates in DHS administrative meetings involving planning, decision-making, and management. Coordinates and facilitates staff training as needed.
• Participates in case-related staffing, court hearings, reviews, meetings, and family meetings; decides and recommends appropriate case plans and proceedings, as assigned.
• Ensures compliance with Federal, State, and County laws, outcome measures, rules, and regulations; reviews cases to ensure case plans are developed and implemented, as assigned.
• Reviews, edits, and/or approves unit correspondence and reports.
• Serves as a liaison to community professionals, clients, other agencies, the courts, and the public; responds to complaints and concerns.
• Collects, reports, and monitors team statistics, data, outcomes, and performance; approves and routes some financial requests.
• Performs other duties as required.

Supervision Exercised:

This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed. A first-line or second-line supervisor typically performs these tasks.

Supervision Received:

Receives administrative supervision. This classification typically performs job duties and resolves conflict according to their own judgment and initiatives, requesting supervisory assistance only when necessary. Special projects are managed with little oversight, and assignments may be reviewed upon completion. Performance reviewed periodically.

Knowledge, Skills & Abilities

• Working knowledge of child protection laws, rules, and regulations.
• Working knowledge of intake and ongoing processes, procedures, and protocol.
• Working knowledge of Department of Human Services programs and protocol.
• Ability to efficiently plan, schedule, and organize.
• Ability to provide guidance, supervise, and train others; ability to objectively review and evaluate the performance and work of others.
• Ability to understand, interpret, and communicate laws, rules, regulations, policies, and procedures to staff.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to communicate and work effectively with co-workers, clients, other agencies, and the public. Ability to provide excellent customer service.
• Ability to use standard office equipment, including computer, fax machine, copier, and telephone. Proficiency with personal computers, databases, and software, such as Microsoft Office.
• Maintain regular and punctual attendance.

Required Education & Experience

• Bachelor’s degree or higher from a higher education institution with course work related to the job responsibilities of child welfare social caseworker as stated in Volume 7. Course work examples can include and are not limited to, the development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques.
• Three years of professional, internship, or volunteer work experience in a human service-related agency.
  • Master’s degree or higher in a social work or human behavioral sciences field; and,
  • Two years of professional, internship, or volunteer work experience in a human services related agency may substitute for the required experience.

Preferred Education & Experience

• One year of supervisory or demonstrated leadership experience.
• Experience working in child welfare.
• Experience case management or casework.
• Experience in training and mentoring others.

Licenses/Certificates

• Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County’s Personnel Policies Manual.
• Must obtain and maintain necessary certifications as applicable to the position.
• Must possess or obtain Colorado State Child Welfare Supervisor Certification within ninety days of course enrollment and maintain certification thereafter.

Pre-Employment Requirements

• Must pass conditional post-offer background investigation, including fingerprinting, motor vehicle check, and drug screen. College transcripts required prior to the date of hire.

Duties are primarily performed in an office environment with some travel for home visits, development of community resources, community events, and meetings. This position may require occasional lifting, such as files, supplies, children, and car seats. Hybrid remote work environment dependent upon Department discretion and business needs. May be exposed to hostile family situations/individuals and unsanitary and hazardous conditions. Reliable transportation is required as you will be utilizing your own registered and insured personal vehicle to transport clients as needed; mileage reimbursement is available upon request. This position may require a 24/7 on-call and after-hours rotational schedule; some evening or weekend work may be required. Local and non-local travel, including possible out-of-state travel, may be required.

The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department.