Children's Services Associate — Programs & Advisory

Alsip-Merrionette Park Public Library District; Naperville (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Naperville Public Library is seeking a Children’s Services Associate to provide reference and Reader’s Advisory, assist patrons with digital and print resources, and help plan and conduct programs for children. You will support librarians with collection management, create displays, and participate in outreach with library partners while delivering outstanding customer service.

The role requires a Bachelor's degree or equivalent experience and involves working with diverse communities, managing

Qualifications

• Bachelor’s degree from a four-year college or university; or minimum 5 years related experience.

Responsibilities

• Utilizes and accesses information using a broad spectrum of resources, including print, electronic and online resources.
• Explains, demonstrates, and assists users in using print and electronic resources, including computer online databases, websites, and downloadable materials.
• Provides reference and Reader’s Advisory assistance for customers, including topical research and material location.
• Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.
• Maintains current knowledge of new materials, services, relevant technology, and library trends.
• Plans and conducts programs for children; includes developing and implementing new concepts and themes.
• Maintains organization of the collections for the library. Assembles and arranges displays of public information, bulletin boards, books, and other library materials.
• Assists Children’s Services Librarians with collection management following established guidelines.
• Prepares reports and statistics for management review as requested.
• Proactively participates in outreach activities and events with Library partners.
• Works with volunteers to assign and review completed tasks.
• Troubleshoots and resolves minor computer hardware and software issues.
• Performs other related duties and special projects as assigned.

Skills

Customer service

Verbal communication

Written communication

Program leadership

Presentation skills

Problem solving

Team collaboration

Adaptability

Education

Bachelor’s degree or equivalent

Tools

Database applications

Microsoft Office

Job description

Naperville Public Library is seeking a Children’s Services Associate to provide reference and Reader’s Advisory, assist patrons with digital and print resources, and help plan and conduct programs for children. You will support librarians with collection management, create displays, and participate in outreach with library partners while delivering outstanding customer service.

The role requires a Bachelor's degree or equivalent experience and involves working with diverse communities, managing