Children's Services Associate - Nichols Library

Naperville-Public-Library; Naperville (IL); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Vacation accrual

Holidays

Sick accrual

Personal days

Pension plan

Parental leave

Training opportunities

Résumé du poste

Naperville Public Library seeks a Children’s Services Associate to provide reference and Readers’ Advisory in the Children’s Department. The role supports customers with digital and print resources, plans programs for children, and assists with collection management and outreach activities.

Ideal candidates hold a Bachelor’s degree or have 5 years related experience, and bilingual ability is a plus. Strong customer service and presentation skills are essential to engage diverse patrons.

Qualifications

• Bachelor’s degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience.
• Bilingual proficiency a plus.

Responsabilités

• Provide reference and Reader’s Advisory assistance for customers.
• Explain and assist users in using print and electronic resources.
• Plan and conduct programs for children; develop new concepts and themes.
• Assist with collection management and displays.
• Prepare reports and statistics for management review.

Connaissances

Microsoft Office

Outlook

Customer service

Reference assistance

Communications

Presentations

Adaptability

Formation

Bachelor’s degree

5 years experience

Outils

Database applications

Description du poste

POSITION SUMMARY

The Children’s Services Associate provides reference and Readers’ Advisory services to Library customers, assists Library customers in the use of digital and print resources, plans, and conducts programs, assists librarians with collection management, and provide support services to the Children’s Services department.

RESPONSIBILITIES

• Utilizes and accesses information using a broad spectrum of resources, including print, electronic and online resources.
• Explains, demonstrates, and assists users in using print and electronic resources, including computer online databases, websites, and downloadable materials.
• Provides reference and Reader’s Advisory assistance for customers, including topical research and material location.
• Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.
• Maintains current knowledge of new materials, services, relevant technology, and library trends.
• Plans and conducts programs for children; includes developing and implementing new concepts and themes.
• Maintains organization of the collections for the library. Assembles and arranges displays of public information, bulletin boards, books, and other library materials.
• Assists Children’s Services Librarian's with collection management following established guidelines.
• Prepares reports and statistics for management review as requested.
• Proactively participates in outreach activities and events with Library partners.
• Works with volunteers to assign and review completed tasks.
• Troubleshoots and resolves minor computer hardware and software issues.
• Attends professional development opportunities.
• Performs other related duties and special projects as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• Proficient in relevant computer software programs including Microsoft Office and Outlook.
• Uses relevant computer software to access information, answer questions, and perform daily tasks. Familiar with the use of database applications.
• Demonstrates exceptional customer service, providing quality assistance to vendors, customers, and staff.
• Ability to effectively provide reference assistance and instruction services.
• Demonstrates strong verbal and written communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and background.
• Ability to successfully lead programs and give presentations.
• Uses problem solving skills in determining priorities, finding timely solutions to departmental or system-wide issues.
• Service oriented with the ability to establish and maintain effective relationships with staff and the public.
• Successfully supports and/or collaborates on projects and programs with staff members.
• Demonstrates willingness to learn the developmental stages of children and enjoys working with children.
• Takes responsibility for consistent completion and follow-up on all tasks.
• Responsive to change and demonstrates adaptability.
• Maintains a positive approach while doing daily tasks and when faced with adversity.
• Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

EDUCATION/EXPERIENCE/QUALIFICATIONS

• Bachelor’s degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience.
• Bilingual proficiency a plus.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Communicate with staff and customers in person, via email, and over the phone.
• May require either being in a stationary position or moving about for prolonged periods.
• Moves equipment or library materials weighing up to 35 lbs.
• Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.

DETAILS

The benefits of this position at the Naperville Public Library include:

• Annual Vacation Accrual: 2 weeks per year.
• Holidays: 7 days per year.
• Annual Sick Accrual: 12 days per year.
• Up to 5 Personal Days per calendar year prorated based on the hiring date.
• Illinois Municipal Retirement Fund (Pension Plan).
• 12 weeks paid parental leave.
• Training and development opportunities.

*WORK SCHEDULE

Monday & Wednesday OFF

Tuesday 4 p.m. - 9 p.m.

Thursday 9 a.m. - 1 p.m.

3 Fri/mo. 8:30 a.m. - 5 p.m.

1 Fri/mo. 12:30 p.m. - 9 p.m.

Rotating weekends (Every 4 weeks).

Friday 12:30 p.m. - 9 p.m.

Saturday 8:30 a.m. - 5 p.m.

Sunday 1 p.m. - 5 p.m.

*Schedule may change