Children's Health Home Care Navigator

Jccany; New York (NY); On-site; USD 38,000 - 41,000; Full time

Job summary

JCCA is seeking a Health Home Care Manager (HHCM) to connect families with medical, behavioral, and social services in New York. You will conduct assessments, develop Plans of Care, and coordinate with providers, building person-centered supports that address health and social needs.

Using a strength-based approach, you will monitor progress, document in Health Home IT systems, and participate in care planning meetings.

Qualifications

• Bachelor's Degree (BA/BS) with 2+ years of relevant experience.
• Experience in working with children and families with special needs, disabilities, or complex trauma.
• Experience in client engagement & outreach and person-centered planning.
• Coordinating care and linking families to community-based services.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Flexible and responsive to changing program needs.
• Organized and tech-savvy — comfortable with electronic documentation platforms.
• Willingness to travel via public transit for home visits and meetings.

Responsibilities

• Conduct face-to-face assessments and create individualized Plans of Care (POC).
• Facilitate communication across medical, behavioral, and social service providers.
• Help members understand treatment plans and improve health literacy.
• Participate in care planning meetings, team supervision, and ongoing training.
• Ensure timely and accurate documentation in Health Home IT platforms.
• Support foster care cases with monthly collaboration with case planning teams.
• Engage members through outreach - phone, mail, electronic, and in-person.
• Stay up-to-date with Medicaid Managed Care, SPA, and HCBS guidelines.

Skills

Interpersonal skills

Communication skills

Team collaboration

Tech-savvy

Electronic documentation platforms

Adaptability

Education

Bachelor's Degree (BA/BS)

Tools

Health Home IT platforms

Job description

JCCA is seeking a Health Home Care Manager (HHCM) to connect families with medical, behavioral, and social services in New York. You will conduct assessments, develop Plans of Care, and coordinate with providers, building person-centered supports that address health and social needs.

Using a strength-based approach, you will monitor progress, document in Health Home IT systems, and participate in care planning meetings.