Children's Community Practices: Service Line Administrator

10 Nationwide Children's Hospital; Street (MD); On-site; USD 90,000 - 135,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, Ohio seeks a Senior Service Line Director to lead the planning, development, and evaluation of all activities for the service line, including physician practice and operations across campus and affiliated sites.

You will collaborate with the Section Chief, physicians, administrators, and corporate partners to set annual performance metrics, manage budgets, drive major projects, and ensure quality, safety, and service objectives are met.

Qualifications

• Master’s Degree in nursing, hospital administration, business administration, or related field.
• Seven years of progressive healthcare administration experience.
• Experience in physician practice management preferred.
• Experience in pediatric or child health settings preferred.

Responsibilities

• Develop and implement service line plans with the Section Chief and leaders.
• Set annual performance metrics across clinical, financial, and service domains.
• Oversee billing, clerical, and ancillary staff under supervision.
• Coordinate with marketing, IT, managed care, and other departments to align service line activities.
• Lead major projects such as operational restructuring and new service development.
• Negotiate contracts with vendors and payers; ensure compliance with accrediting bodies.

Skills

Strategic leadership

Matrix management

Collaboration

Interpersonal skills

Education

Master’s Degree in Nursing, Hospital Administration, Business Administration, or related field

Job description

Overview: Fulltime, benefits eligible role. Mon-Fri Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Job Description Summary: Works with the Section Chief to develop and implement a comprehensive service line infrastructure. Works closely with physicians, administrative staff and various other ancillary and support functions to coordinate the planning, development, implementation, and evaluation of all activities and programs associated with Service Line, including, but not limited to, physician practice/billing activities, on-campus and off-campus facilities, operations management, capital and operating budget development and management, research activities, new service development, marketing, and customer service initiatives.

Essential Functions:

• Works closely with Section Chief, other managers and administrators, and Planning and Business Development to develop and implement plans for the successful growth of the service line.
• Assists the Chief in establishing annual performance metrics for the service line including research, clinical, financial, service, and similar metrics.
• Oversees and manages all billing, clerical and ancillary staff within direct supervisory responsibilities.
• Collaborates with nursing and other areas within direct supervision, to meet the goals of the service line.
• Ensures coordination and alignment of clinical activities for those operational areas which fall outside of the SLA’s direct responsibility (from the patient/family/physician perspective) that are consistent with the plans of the service line.
• Works closely with the VPs of Marketing, Information Services, Managed Care and similar corporate support areas to develop and implement service line plans and activities.
• Facilitates change management, and leads/manages major projects/initiatives such as operational restructuring, new service development and major capital projects.
• Facilitates and recommends annual operating and capital budgets for service line activities.
• Monitors and administers activity, revenue, expense, and capital budgets for the assigned departments and programs.
• Analyzes, monitors, and controls allocations for financial, human, and material resources.
• Collaborates and consults with medical and hospital personnel at all levels, both internally and externally, for the development and coordination of services.
• Interviews, hires, mentors, evaluates, counsels, and when necessary, discharges subordinate supervisory personnel.
• Assists subordinate supervisory personnel in developing effective policies and procedures, developing appropriate goals, and resolving complex managerial problems.
• Coordinates faculty appointments and other related issues with The Ohio State University.
• Initiates, promotes and stimulates the continuous performance improvement process to improve clinical, service, administrative, educational, and customer service outcomes.
• Collaborates with payer relations, purchasing and other departments as appropriate to negotiate contracts with vendors, payers, and other third parties.
• Shares in responsibility for assuring that assigned departments/programs are compliant with all accrediting bodies such as JCAHO and ODH, that appropriate quality assurance programs are in place, and that departments/programs are in compliance with the Hospital Corporate Integrity Program.
• Works closely with the Section Chief to support and coordinate physician recruitment and retention, including implementation of physician compensation and incentive programs.

Education Requirement:

• Master’s Degree in Nursing, Hospital Administration, Business Administration, or related field, or equivalent education and experience, required.

Licensure Requirement:

• (not specified)

Certifications:

• (not specified)

Skills:

• Flexible and innovative thinker with demonstrated ability to work effectively in a team environment.
• Ability to work effectively in a matrix management reporting model/ environment.
• Highly collaborative work style.
• Interpersonal skills needed for counseling subordinate supervisors and resolving complex employee and multisystem problems.

Experience:

• Seven years of progressive experience including opportunities to demonstrate substantial understanding of healthcare administration, patient care delivery, and application of sound management principles and practices, required.
• Management or leadership experience in a complex setting, preferred.
• Experience in physician practice management, preferred.
• Experience in a pediatric or child health related area, preferred.

Physical Requirements:

• OCCASIONALLY: (none specified)
• FREQUENTLY: (none specified)
• CONTINUOUSLY: (none specified)
• Additional Physical Requirements performed but not listed above: (not specified)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.