Childcare Specialist, PromiseNYC

Center for Family Life; New York (NY); On-site; USD 27,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan with employer

Paid holidays and vacation days

Job summary

Center for Family Life in Sunset Park is seeking a full-time Childcare Specialist to support a grant-funded Brooklyn project connecting families to childcare assistance. The role requires screening, enrollment of providers, and ongoing recertifications, with strong data management and collaboration across departments.

The candidate will engage families and providers, maintain records, and coordinate referrals to CFLSP Benefits Access & Enrollment and other CFLSP programs.

Qualifications

• Associate’s degree or high school with relevant experience; bachelor’s degree preferred.
• Bilingual: English/Spanish required.
• Excellent telephone and email etiquette.
• Proficient in data entry and MS Office tools: Word and Excel.
• Experience in community engagement or direct service.
• Knowledge of NYC childcare landscape or willingness to learn.
• Cultural competence with immigrant communities.
• Friendly, dependable, organized and flexible.

Responsibilities

• Collaborate with agency staff and providers to identify families needing childcare assistance.
• Screen families for eligibility and complete applications.
• Enroll childcare providers and assist them to enroll children.
• Build knowledge of the NYC childcare landscape in Brooklyn.
• Determine appropriate childcare type and setting to meet eligibility.
• Conduct yearly recertifications for continuing eligibility and enrollment.
• Engage families and providers via telephone and email; troubleshoot issues.
• Visit childcare providers and provide information/referrals as needed.
• Refer families to CFLSP Benefits Access & Enrollment and to other CFLSP programs.
• Collaborate with project director and fiscal department to track funds.
• Track enrollment, recertification, and maintain case records.
• Attend meetings with project team, funder and stakeholders; advocate as needed.

Skills

Bilingual English/Spanish

Telephone etiquette

Email etiquette

Data entry

MS Office (Word, Excel)

Community engagement

Cultural competence

Education

Associate’s degree or high school with relevant experience; bachelor’s preferred

Tools

MS Office

Job description

JOB TITLE: Childcare Specialist

JOB TYPE: Full-time

DEPARTMENT/PROGRAM: PROMISE NYC program

EXEMPTION: Non-Exempt

REPORTS TO: Program Manager

SUPERVISORY ROLE: No

HOURLY RATE: $27.00-$30.00

WEEKLY HOURS: 35 hours

WHO WE ARE

Center for Family Life in Sunset Park (CFL) (https://centerforfamilylife.org), is a nationally recognized social service organization. CFL's mission is to promote positive outcomes for children and adults in Sunset Park, Brooklyn by providing a comprehensive range of neighborhood-based family and social services.

POSITION SUMMARY/PURPOSE OF THE POSITION

The Childcare Specialist will assist with a grant-funded project to connect families in Brooklyn to childcare assistance.

I. SPECIFIC RESPONSIBILITIES INCLUDE, but are not limited to:

• Collaborate with agency staff and community service providers to identify families in need of childcare assistance
• Screen families for eligibility utilizing a standardized tool and complete applications
• Enroll childcare providers in program and assist them to enroll children
• Build knowledge/expertise of the NYC childcare landscape in Brooklyn to assist families to connect with childcare as needed
• Determine appropriate childcare type and setting to meet family’s eligibility and needs
• Conduct yearly recertifications for continuing eligibility and enrollment
• Utilize excellent communication skills to engage families and childcare providers, trouble-shoot, and assist them with successfully using assistance
• Conduct visits to childcare providers
• Provide information or referral for childcare for families who are not deemed eligible for assistance through the project
• Refer all families to CFLSP Benefits Access & Enrollment team, and to other CFLSP programs and resources as needed
• Collaborate with program director and fiscal department to track and distribute funds
• Track childcare enrollment and recertification
• Maintain project data
• Create and maintain case records for each family and provider
• Attend meetings with project team, funder and stakeholders
• Participate in advocacy efforts as requested
• Other duties as assigned

II. QUALIFICATIONS

• Associate’s degree or high school with relevant experience; bachelor’s degree preferred
• Bilingual: English/Spanish required
• Excellent telephone and email etiquette
• Proficient in data entry and MS Office tools: Word and Excel
• Experience in community engagement or other forms of direct service
• Knowledge of NYC childcare landscape or willingness to learn
• Demonstrated cultural competence with immigrant communities
• Friendly, highly dependable, organized and flexible

III. RELATIONSHIP WITH OTHERS

• Build and maintain close, daily interactions with participants, co-workers, and supervisors
• Have a strong sensitivity to cultural differences present among staff and clients within our organization.
• Possess a strong belief in people’s ability to grow and change
• Forge a mutually respectful partnership with persons served and their families.

IV. WORKING CONDITIONS

• Work requires being in an office on-site, sitting at a desk, and using a computer and telephone
• Some travel required to engage with families, childcare providers and community service providers, and to attend advocacy related events
• Flexibility to work occasional evening hours to accommodate families’ availability.
• Attend various meetings with internal departments and external stakeholders

V. BENEFITS

• Medical, dental, vision, and life insurance benefits along with the opportunity to participate in additional voluntary life insurance, disability insurance, and a flexible spending account.
• 403(b) retirement plan, including employer match and employer non-elective contribution at the employer’s discretion.
• 12 holidays, 2 floating holidays, and up to 20 paid vacation days per year. One sick day per month.

NYC Equal Employment Opportunity Statement

It is the Agency’s policy to provide equal employment opportunity for all applicants and employees. Center for Family Life in Sunset Park does not unlawfully discriminate on the basis of actual or perceived race, sexual and reproductive health decisions, height and weight, color, religion, religious creed, sex, sexual and reproductive health decisions, gender, gender identity, gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Consistent with the law, CFLSP also makes reasonable accommodations for disabled applicants and employees; for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions; for employees who are victims of domestic violence, sexual assault, or stalking; and for applicants and employees based on their religious beliefs and practices.