Bilingual Case Planner for Family Support Program

Center for Family Life in Sunset Park; New York (NY); On-site; USD 44,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

403(b) retirement plan

Paid holidays and vacation

Job summary

Center for Family Life in Sunset Park (CFL) is seeking a Bilingual Case Planner to join the Family Support Program in Brooklyn, NY. This full-time role reports to the Family Support Program Supervisor and involves direct counseling, advocacy, and community liaison work.

The position requires a Bachelor’s degree with experience or an MSW, and fluency in Spanish or Mandarin. Expect a 35-hour work week, some evening hours, and a strong focus on culturally competent care.

Qualifications

• Bachelor’s degree with relevant family work experience or MSW preferred.
• Experience with children and families and a collaborative approach.
• Bilingual Spanish or Chinese required; cultural competence essential.

Responsibilities

• Collaborate with families to set goals and support success.
• Provide family, individual, and/or couples counseling using a therapeutic approach.
• Maintain a caseload and ensure timely documentation.
• Advocate for families and coordinate referrals across services.
• Attend school meetings and community appointments as needed.
• Conduct home visits and collaborate with schools, ACS, and providers.
• Lead parenting groups and workshops in the community.
• Travel for home and community visits as required.

Skills

Bilingual: Spanish/Chinese

Time management

Team player

Strong communication

Education

Bachelor’s Degree with 2 years of experience with families

Master’s Degree in Social Work (MSW) or equivalent

Job description

Description

JOB TITLE: Bilingual Case Planner

JOB TYPE: Full-Time

DEPARTMENT/PROGRAM: Family Support Program

EXEMPTION: Non-exempt

REPORTS TO: Family Support Program Supervisor

SUPERVISORY ROLE: No

HOURLY RATE: $31.68 - $36.81 per hour ($57,650.00 to $67,000.00 per year)

WEEKLY HOURS: Monday to Friday 35 hours/week

START DATE: On or after 11/23/2026

LOCATION: Brooklyn, NY

WHO WE ARE

Center for Family Life in Sunset Park (CFL) (https://centerforfamilylife.org), is a nationally recognized social service organization. CFL's mission is to promote positive outcomes for children and adults in Sunset Park, Brooklyn by providing a comprehensive range of neighborhood-based family and social services.

SPECIFIC RESPONSIBILITIES include, but are not limited to

• Collaborating with families to develop goals and help them achieve success
• Using a therapeutic approach to working with families
• Maintain a caseload of 12
• Providing family, individual, and/or couples counseling
• Providing direct advocacy and support to families
• Acting as a liaison in the Sunset Park community between social service agencies, mental health agencies, and families and making relevant referrals
• Accompanying families to school meetings as well as appointments to access services in the community
• Conduct home visits as required by the program
• Collaborating with CFL program staff, school staff, ACS, Public Assistance, Medicaid, Housing Authority, multiple systems and other community providers
• Providing culturally competent preventative and foster care services, which includes collaborating with families to develop and review service plan goals and their implementation
• Conducting psychosocial assessment and home assessments
• Attending weekly supervision with clinical supervisor
• Leading parenting groups and workshops within the community
• Managing a flexible work schedule, which includes 3 evenings per week
• Maintaining timely case record/documentation requirements

QUALIFICATIONS

• Education/Degree minimum requirement: Bachelor’s Degree with 2 years of experience working with families, or Master’s Degree in Social Work (MSW) or equivalent mental health professional
• Previous experience working with children and families
• Highly organized and able to manage time efficiently
• Flexibility and the ability to work well as a member of a team
• Ability to set limits and maintain helping role of practitioner and to intervene appropriately
• Bilingual: Spanish or Chinese (Mandarin) required

RELATIONSHIP WITH OTHERS

• Build and maintain close, daily interactions with co-workers and supervisors
• Have a strong sensitivity to cultural differences present among staff and clients within our organization.
• Possess a strong belief in people’s ability to grow and change
• Forge a mutually respectful partnership with person served and their families.

WORKING CONDITIONS

• Share an office with other program staff
• Access to an individual desk and computer
• May also attend various meetings with different personnel and supervisors
• Required to travel to conduct home and community visits

BENEFITS

• Medical, dental, vision, and life insurance benefits along with the opportunity to participate in additional voluntary life insurance, disability insurance, and a flexible spending account.
• 403(b) retirement plan, including employer match and employer non-elective contribution at the employer’s discretion.
• 12 holidays, 2 floating holidays, and up to 20 paid vacation days per year. One sick day per month.

NYC Equal Employment Opportunity Statement

It is the Agency’s policy to provide equal employment opportunity for all applicants and employees. Center for Family Life in Sunset Park does not unlawfully discriminate on the basis of actual or perceived race, sexual and reproductive health decisions, height and weight, color, religion, religious creed, sex, sexual and reproductive health decisions, gender, gender identity, gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Consistent with the law, CFLSP also makes reasonable accommodations for disabled applicants and employees; for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions; for employees who are victims of domestic violence, sexual assault, or stalking; and for applicants and employees based on their religious beliefs and practices.