Child Welfare Support Specialist - Bilingual

Weld County Government; Greeley (CO); On-site; USD 34,000 - 42,000; Full time

Job summary

Weld County Government’s Division of Child Welfare is seeking a front desk receptionist to greet visitors, answer general questions, and provide clerical support. The role emphasizes courteous, efficient customer service and teamwork within the Child Welfare team.

The ideal candidate will handle high-stress environments calmly, coordinate with other offices, and maintain reliable attendance Monday–Friday 8 a.m.–5 p.m. In-person work at Chase/Annex and satellites as required.

Qualifications

• High School or equivalent required.
• 1 year of experience working with customers.
• Associate's Degree preferred.

Responsibilities

• Greet visitors and answer general questions.
• Provide clerical and other support to the Child Welfare team.
• Coordinate with colleagues and other offices as needed.

Skills

Customer service

Teamwork

Communication

Calm under pressure

Bilingual

Education

High School or equivalent

Associate's Degree preferred

Job description

Serves as the initial engagement point for the Division of Child Welfare. Greets visitors in a courteous, efficient manner, with a focus on customer success. Answers general questions and helps customers. Works collaboratively with, and provides clerical and other support to, other members of the Child Welfare team.

Primary location will be at the Chase/Annex building, but employee may perform work at one of the other satellite offices when required. Reliable, predictable, attendance Monday through Friday 8 a.m. to 5 p.m. Reliable, predictable, attendance within designated scheduled hours. This position is in-person and not eligible for telework options.

Ideal candidate traits:

• 1. Have a clear understanding of how workplace communication increases productivity and efficiency.
• 2. Ability to adjust workflow due to ever-changing priorities throughout the workday.
• 3. A true passion for teamwork and collaboration.
• 4. Ability to work with families in a high stress high trauma environment and remain calm and professional.
• 5. Someone who looks for opportunities to utilize their skills to improve the functionality and efficiency of the Department.
• 6. Able to establish strong relationships with peers and maintain a positive outlook.

Required Education

• High School or equivalent

Experience Qualifications

• 1 year of experience working with customers.

Preferred Education

• Associate's Degree

Preferred Experience

• Experience working in a public or private human services organization.
• Experience working in a Child Welfare environment.
• 2 years of full time business or clerical experience in an office environment which includes a high level of customer service and working with the public.

Bilingual Required: Yes

Bilingual Use Type: Verbal/Written Advanced