Child Welfare Program Supervisor & Case Coordination

The House of The Good Shepherd; City of Watertown (NY); On-site; USD 59,000 - 73,000; Full time

Job summary

The House of The Good Shepherd in Watertown, NY is seeking a Program Service Manager to provide day-to-day leadership, supervision, and quality oversight of Preventive Services Case Planners. This role ensures family-centered case management and compliance with NYS OCFS regulations, agency policies, and contractual standards.

The position collaborates with contracted county DSS to support case conferences, coordinated case planning, communication, and alignment of services and goals for children

Qualifications

• Bachelor’s Degree with three years’ experience in a child welfare, behavioral health or foster care setting, supervisory experience preferred.
• Knowledge of NYS child welfare/Preventive Services requirements and OCFS standards.
• Strong communication, organization, leadership, and problem-solving skills.

Responsibilities

• Supervise, coach, and support Preventive Services Case Planners through regular individual and team supervision.
• Monitor caseloads, case progress, service plans, documentation, and required case activities.
• Review cases to ensure child safety, permanency, and well-being needs are addressed.
• Provide guidance on complex cases, family crises, safety concerns, and service coordination.
• Partner with contracted county DSS on case conferences, case planning, communication, and alignment of goals, services and interventions.
• Participate in hiring, performance evaluations, staff meetings, audits and program initiatives as needed.
• Maintain relationships with families, staff, DSS personnel and community partners.

Skills

Leadership

Communication

Organization

Problem-solving

Education

Bachelor’s Degree in a relevant field

Tools

CONNECTIONS

Job description

The House of The Good Shepherd in Watertown, NY is seeking a Program Service Manager to provide day-to-day leadership, supervision, and quality oversight of Preventive Services Case Planners. This role ensures family-centered case management and compliance with NYS OCFS regulations, agency policies, and contractual standards.

The position collaborates with contracted county DSS to support case conferences, coordinated case planning, communication, and alignment of services and goals for children