Child Support Specialist I

DelDOT; New Castle, Northern (DE, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Department of Health and Social Services (DHSS) in Delaware seeks a Child Support Specialist I to collaborate with out-of-state agencies and state agencies to establish and enforce child support orders. You will interact with customers in person, by phone, email, and in court settings, and manage cases using state systems.

This role involves researching case records, preparing legal documents, and coordinating with partners across jurisdictions to ensure compliance.

Qualifications

• Associate degree or higher in Behavioral or Social Science or related field.
• Six months experience in case management.
• Six months experience in interviewing clients and their families.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system.
• Six months experience in narrative report writing.
• Knowledge of math such as percentages or decimals.

Responsibilities

• Interview obligees and assess their needs to determine the appropriate course of action.
• Access multiple national, state, and local jurisdiction database systems to gather information for processing, establishment, and enforcement of child support cases.
• Research/review case records to prepare petitions, motions, wage attachments, and various legal documents.
• Review case records and respond to inquiries from obligees/obligors, employers, and agencies.
• Refer obligees/obligors to other public/private agencies for services.
• Maintain records and reports and share information with other public/private agencies.
• Interview obligees/obligors to elicit sensitive information.
• Provide outreach/education programs with public/private agencies.
• Recognize crisis/dangerous situations and apply appropriate procedures.

Skills

Interviewing clients

Case management

Research

Communication

Education

Associates degree or higher in Behavioral or Social Science

Tools

Automated information systems

Job description

Introduction

Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations.
We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

This position is located within the DCSS Operations Unit and focuses on collaborating with out-of-state child support agencies to establish and enforce child support orders. The Child Support Specialist I works closely with the Department of Justice, Family Court, and partner agencies in Delaware and other states. Responsibilities include customer interaction in person, by phone, email, and in court settings, as well as conducting research and managing cases using the Delaware Automated Child Support System and other government databases.

Career Ladder

Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible to be promoted to the next level.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Interview obligees and assess their needs to determine the appropriate course of action. Update case records to include location of non-custodial parent and custodial parent, asset identification, and establishment of�paternity.
• Access multiple national, state, and local jurisdiction database systems to gather information for the processing, establishment, and enforcement of child support cases.
• Research/review obligees/obligors case record to prepare petitions, motions, wage attachments, and various legal documents.
• Review case record to answer questions from obligee/obligor, employers, in state and out-of-state agencies, and elected officials. Document all inquiries in an automated system.
• Refer obligee/obligor to other public/private agencies for services appropriate for their needs.
• Maintain records and reports and shares information with other public/private agencies.
• Interview obligee/obligor to elicit sensitive information from persons of� various socio-economic backgrounds.
• May provide outreach/education programs by working with various public and private social service agencies, schools, and correctional facilities.
• Recognize crisis/dangerous situations and avoid/defuse through application of appropriate procedures/processes.

Job Requirements

• JOB REQUIREMENTS for Child Support Specialist I
• Possession of an Associates degree or higher in Behavioral or Social Science or related field.
• ������������OR
• Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months experience in interviewing clients and their families to obtain facts, explore issues and identify courses of action.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months experience in narrative report writing.
• Knowledge of math such as addition, subtraction, multiplication, division, percentages, or decimals.

Conditions of Hire

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
Criminal background check:��A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.
Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.
DHSS does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.
Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.
If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.