Child Support Specialist I

Douglas County Government (CO); Castle Rock (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Job summary

Douglas County Government in Colorado's Child Support Unit seeks an entry-level specialist to support technical, legal, and customer service duties for establishing, modifying, and enforcing court orders. You will learn state and county systems to manage cases and assist clients with a range of services.

Duties span intake, establishment, modification, enforcement, bookkeeping, and legal support. The environment emphasizes accuracy, timeliness, and cross-team collaboration; training and coverage

Qualifications

• High School Diploma or GED required.
• 2 years in public-facing roles; 1 year in eligibility determinations or legal secretarial experience preferred.
• Combination of experience and education may be considered.

Responsibilities

• Support intake, gather information, and create case files for new child support cases.
• Assist with establishing paternity and child support through documentation.
• Review modification requests and prepare documents for review.
• Coordinate hearings and update databases with case information.
• Communicate with stakeholders about case updates and enforcement actions.
• Perform basic bookkeeping tasks for child support ledgers.
• Support legal case processing and ensure timelines and compliance.
• Complete training and cover additional caseloads as needed.

Skills

Customer service

Communication

Documentation

Organization

Case management

Education

High School Diploma or GED

Tools

Databases

Case management software

Job description

This entry-level position is responsible for supporting technical, legal, and customer support duties related to the establishment, modification, and enforcement of court orders within the Child Support Unit. The role involves learning to navigate state and county computer systems to manage child support cases and assist clients with a range of services.

You will take on one or more of the following roles as part of your role:

(Duties listed are meant to be examples and are not necessarily comprehensive)

Intake:

• Reviews child support applications and public assistance referrals to gather essential information for new cases.
• Monitor application timelines to meet state and federal requirements.
• Create case files, input court order details into databases, and generate initial paperwork.
• Provide information on child support services and assist clients with the application process.

Establishment:

• Support establishing paternity and child support by gathering necessary information and preparing documents.
• Assist in setting court hearings, notifying parties updating case information.
• Provide support to the County Attorney during court proceedings.
• Initiates cases to other states’ child support agencies when necessary.

Modification:

• Review and assess requests for child support modifications based on case need.
• Collect relevant financial information and assist in preparing documents for review.
• Coordination hearings, notify involved parties, and update database records.

Enforcement:

• Communicates with stakeholders about case updates, enforcement actions, and other inquiries.
• Research case details and track automated enforcement measures
• Prepare legal documents, initiate out-of-state cases as needed, and ensure timely follow-up.

Bookkeeper:

• Managing basic child support ledgers, including entering initial payment information and ensuring database accuracy.
• Review and allocate identified payments, with guidance for handling payments in suspense.
• Update the database with Over-the Counter payments and related information and record keeping.
• Perform locate activity when necessary to resolve pending disbursements.

Legal:

• Support legal case processing by handling routine judicial related administrative and legal duties.
• With guidance, manage legal work‑flow processes for attorneys, child support, and court staff.
• Using strong organizational skills, be able to follow detailed timelines to ensure legal, program compliance.

Other Duties:

• Complete training and attend meetings or professional events as assigned.
• Support team members during absences or vacancies by covering additional caseloads.
• Crosstrain in other functions as necessary. Performs other duties as assigned.

EDUCATION and/or EXPERIENCE:

• High School Diploma or GED.
• Two (2) years full time public-facing roles, one (1) year preferred in eligibility determinations or legal secretarial experience
• A combination of experience and education may be considered.

CERTIFICATIONS, REQUIREMENTS:

• APA certification within one (1) year (for Establishment or Modification roles).
• Enforcement certification within one (1) year (for Enforcements roles).
• Notary Public Commission within three months of hire.
• This position requires successful completion of a criminal background check including fingerprinting through a national database.

Douglas County offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision.

For a more detailed overview please view the full Employee Benefit Guide.