Child Support Specialist 1 - BCSE - Bureau for Child Support Enforcement - See Posting

West Virginia; West Virginia; On-site; USD 35,000 - 50,000; Full time

Job summary

A prominent state agency seeks a Caseworker to support Child Support Enforcement activities across multiple counties in West Virginia. The role includes entry-level tasks such as managing cases and conducting legal research, with training provided to build expertise in state regulations. Candidates should possess relevant educational backgrounds with options for experience substitutions. This position involves essential responsibilities, including customer service and confidentiality management, making it a vital role within the Bureau for Child Support Enforcement.

Qualifications

• Bachelor’s degree or equivalent training/experience in a legal setting.
• Experience in legal research, reading laws, preparing documents.
• May require a valid driver's license and vehicle availability.

Responsibilities

• Perform entry-level Child Support Enforcement work with supervision.
• Manage caseloads and respond to customer service inquiries.
• Research legal sources and prepare case files for BCSE Attorney.

Skills

Legal Research

Customer Service

Case Management

Confidentiality

Education

Bachelor’s degree from an accredited college or university

Successful completion of a paralegal or legal secretarial training program

Job description

This posting is for a Caseworker. The positions are located in Braxton, Cabell, Hancock, Kanawha and Raleigh counties.

Under close supervision, performs entry-level Child Support Enforcement work. Through formal classroom training and on-the-job training, job assignments are designed to develop familiarity with child support laws, regulations and policies and the programs and services of the Bureau for Child Support Enforcement (BCSE). This position is entry-level with a training period where employees perform beginning level child support case work in processing cases through location, case development, initial notice to non-custodial parents regarding obligation and child support enforcement involvement. Under close supervision, acquires knowledge and abilities leading to the independent management of a caseload in child support enforcement services. This position requires monthly evaluation and progress monitoring by supervisory staff. Must acquire the knowledge and abilities to manage a caseload in the area of child support enforcement, become familiar with agency policy and state and federal laws, locate parents, assets and sources of income, calculate the child support formula. Research legal sources such as statutes, court opinions, rules and regulations, and complies case information by reviewing public documents, interviewing customers or gathering information from other agencies. Prepares case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues. Compose routine correspondence and maintain confidentiality information.

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Training: Bachelor’s degree from an accredited college or university.
OR
Substitution: Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training
OR
Full-time or equivalent part-time paid experience:
in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
OR
in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing
OR
as an Economic Service Worker or Family Support Specialist
OR
any combination thereof may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
AND
Special Requirement: May be required to have a valid driver’s license and availability of a vehicle for continuous use.

Probationary period is twelve (12) months.

Clerical/customer service, and corrections/community corrections experience may substitute for the required training or experience. One (1) year of full-time or equivalent part-time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.