Child Support Specialist

Milwaukee County; Milwaukee (WI); Hybrid; USD 28,000 - 42,000; Full time

Job summary

Milwaukee County's Department of Health and Human Services is seeking a Child Support Specialist to monitor caseloads and enforce court orders in accordance with federal regulations. The role involves direct interaction with case participants by phone, email, or mail to provide information and negotiate payment plans.

The position requires a Wisconsin residency, a high school diploma or GED, and two years of office experience with basic computer skills.

Qualifications

• Graduation from high school or GED equivalent required.
• Two years of office experience working with the public and conducting interviews.
• Basic knowledge of related computer applications like word processing and spreadsheets.

Responsibilities

• Manage and monitor sizeable child support caseloads for delinquency and compliance with court orders; prioritize items and prepare enforcement actions.
• Engage with case participants in person, by phone, email, or mail to provide information and negotiate payment plans.
• Review and evaluate routine reports; determine case needs and update data; document events and activities.
• Correspond by phone, fax, mail and email with case participants and other agencies to ensure timely responses.
• Perform additional duties as assigned.

Skills

Interviewing

Customer service

Data entry

Analytical thinking

Word processing

Attention to detail

Independent work

Communication

Education

High school diploma or GED

Tools

Word

Spreadsheets

Job description

CHILD SUPPORT SPECIALIST

Department of Health and Human Services

Pay Rate: $20.08 to $30.13 Hourly

Closing Date: September 24, 2026 or upon receipt of the first 50 application submissions received

Job Summary:

The Child Support Specialist monitors child support caseloads for all appropriate enforcement actions in accordance with Federal Regulations and mandated time frames.

Essential Duties and Responsibilities:

• Manage and monitor sizeable child support caseloads for delinquency and compliance with court orders. Prioritize computerized work items and reports taking appropriate enforcement actions. Work with Child Support Paralegals to prepare legal documents including the drafting of pleadings to initiate judicial enforcement action.
• Engage with case participants in person, by phone, email, or mail to provide case and procedural information. Negotiate payment plans to prevent or resolve administrative enforcement actions.
• Review and evaluate routine and specialized reports. Make determinations regarding case needs and follow through with required actions accordingly. Review case data elements for accuracy. Make appropriate corrections and updates on invalid data. Document required case events and activities.
• Correspond by phone, fax, mail and email with case participants and other business agencies ensuring responses are completed in a timely manner.
• Perform all other duties as may be assigned.

Minimum Education and Experience Required:

• Current resident of the State of Wisconsin
• Graduation from high school or G.E.D. equivalent required
• Two (2) years of office experience working with the public and conducting interviews to gather information required
• Basic knowledge of all related computer and software applications, such as word processing and spreadsheets.

Preferred Experience:

• The ability to work with and provide services to individuals who are representative of a diverse, multi-cultural cross section of our community inlcuding individuals of all socio-economic levels which is crucial to this position

Knowledge, Skills, and Abilities:

Knowledge of legal documents and their purpose with strong organizational skills. Polished communicator possessing interviewing skills. Understands basic accounting with excellent mathematical skills. Knowledge and skilled in the use of personal computers and the ability to enter and retrieve information. Perform word processing duties, including the generation of correspondences, legal documents and reports. Sound analytical skills and detail orientated with strong problem-solving skills to quickly access and determine client-based issues. Able to work independently with minimal supervision, effectively and harmoniously with the general public, attorneys, court officials, community-based agencies, law enforcement and other governmental departments.

NOTE:

This ORIGINAL APPLICATIONis open to qualified residents of the State of Wisconsin at the time of application.Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION