Fatherhood Outreach Specialist 3

State-of-Georgi; Valdosta (GA); Hybrid; USD 40,000 - 49,000; Full time

Benefits offered by this job

Telework opportunities

Paid holidays

Retirement plans (401k/457)

Health insurance

Job summary

The State of Georgia’s Department of Human Services, Division of Child Support Services (DCSS), seeks a Fatherhood Outreach Specialist 3 for a hybrid role in Valdosta. This position supports establishing and enforcing paternity and support obligations and coordinates with legal and public organizations.

Under supervision, you will manage a caseload, communicate with clients, and mentor teammates as needed. A BA or equivalent experience is preferred; strong communication and problem-solving

Qualifications

• High school diploma/GED plus 3 years of direct job-related experience, or 2 years at the SST101 level
• Bachelor's degree preferred with 1 year relevant experience

Responsibilities

• Establishes child support obligations and ensures that such obligations are met
• Coordinates child support activities with legal, judicial and public organizations and conducts administrative hearings
• Communicate with clients via telephone, email correspondence and direct contact to ensure that support obligations are met
• Manages a caseload to ensure that child support obligations are met
• Supervises other case managers or serves as a team leader, as required
• Performs other professional responsibilities as assigned by supervisor

Skills

Mentoring

Coaching

Customer service

Microsoft Office

Communication

Education

Bachelor's degree

High School diploma/GED

Tools

Microsoft Office Suite

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Fatherhood Outreach Specialist 3Agency:Department of Human ServicesJob Requisition ID:JR0000005979Shift:Day (United States of America)Compensation Details:$44,532.15Job Description:Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.Start your career in public service. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Fatherhood Outreach Specialist 3, this position will report to the Father Outreach Specialist Supervisor.This is a hybrid position that will be housed at Wiregrass Technical College and the Valdosta DCSS office.What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).Under direct supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial and public organizations.Job Description (General Summary): DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.Role and Responsibilities:Establishes child support obligations and ensures that such obligations are met.Coordinates child support activities with legal, judicial and public organizations and conducts administrative hearings.Communicate with clients and other constituents via telephone, email correspondence and direct contact to ensure that support obligations are met.Manages a caseload to ensure that child support obligations are met.Supervises other case managers or serves as a team leader, as required.Performs other professional responsibilities as assigned by supervisorCore Competencies:Experience working with state, local, or federal governmentWork experience involving mentoring and coachingAbility to work independentlyExceptional critical thinking skills, good judgement and decision-making abilities to monitor and manage a caseload to ensure that child support obligations are metAbility to use customer service skills to include active listening and negotiation abilityExcellent oral, written, presentation and interpersonal skillsStrong proficiency in the use of Microsoft Office Suite and/or standardPreferred Skills/QualificationsPreference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience:Experience working with state, local, or federal governmentWork experience involving mentoring and coachingAbility to work independently-and-· Bachelor’s degree from an accredited college or university and one (1) year of relevant experience (such as human services or legal services case management work experience) -or-· High School diploma or GED and three (3) years relevant experience (such as human services or legal services case management work experience) -or-· Two (2) years’ experience at the lower-level Child Support Services Agent 2 (SST061) or position equivalentAdditional Information:For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.govEmployment Information:DHS is an equal opportunity employer.Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail] .The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.This position is subject to close at any time once a satisfactory applicant pool has been identified.Minimum Qualifications:High school diploma/GED and three (3) years of direct job-related experience; or two (2) years of experience at the lower level Fatherhood Outreach Spc 2 (SST101) or position equivalent.Equal Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.