Child Support Services Agent 1 - 00000762

Georgia Department of Human Services; Atlanta (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

The Georgia Department of Human Services seeks a Child Support Services Agent 1 to support families by establishing and enforcing child support obligations. This role involves communication with parents and coordination with public organizations to ensure compliance with support orders. Ideal for candidates with strong communication skills and a background in human services.

Benefits

Flexible work schedule

Unique training opportunities

401(k) plan

13 paid holidays

Medical, dental, vision insurance

Qualifications

• High school diploma/GED AND one (1) year of direct job-related experience.
• Preference for an Associate's degree from an accredited college.

Responsibilities

• Establishes and enforces child support obligations.
• Coordinates activities with legal, judicial, and public organizations.
• Manages a caseload to ensure compliance.

Skills

Communication

Client Coordination

Paternity Establishment

Case Management

Education

High school diploma/GED

Associate's degree

Job description

Child Support Services Agent 1 - 00000762

Join to apply for the Child Support Services Agent 1 - 00000762 role at Georgia Department of Human Services

Child Support Services Agent 1 - 00000762

3 days ago Be among the first 25 applicants

Join to apply for the Child Support Services Agent 1 - 00000762 role at Georgia Department of Human Services

Description

Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Georgia Department of Human Services (DHS), The Division of Child Support Services (DCSS) is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders, enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry, and Parental Accountability Court. These outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

DCSS is seeking candidates for the position of Child Support Services Agent 1. This position is based at the DCSS office located in Augusta, Richmond County, GA.

JOIN OUR TEAM!!!

Job Description

Pay Grade: E

Under direct supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations.

Role And Responsibilities

• Registers child support applications, validates locations and establish paternity.
• Coordinates child support activities with legal, judicial and public organizations.
• Establishes child support obligations and ensures that such obligations are met.
• Communicates with clients and other constituents via telephone, email correspondence and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support cases follow the Same Day Service Standard of Operating Procedure.
• Performs other professional responsibilities as assigned.
  
  

Minimum Qualifications

• High school diploma/GED AND one (1) year of direct job-related experience.
  
  

Preference will be given to candidates who demonstrate some or all of the following skills/experience in addition to meeting the minimum qualifications.

• Associate's degree from an accredited college or university.
  
  

Additional Information

For more detailed information about the Georgia Department Human Services

https://dhs.georgia.gov/

Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer

If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HRHelpline

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit http://team.georgia.gov/ for more information.

Insurance

Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.

Health Benefits: 1-800-610-1863 State Health Benefit Plan

Flexible Benefits: 1-877-342-7339 GA Breeze Portal

Retirement

State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry

Employee Retirement System: 1-800-805-4609 ERS Website

Deferred Compensation

Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.

Peach State Reserves: 1-877-342-7339 ERS / Peach State Reserves

Credit Union

Employees are eligible to become members of the Atlanta Postal Credit Union and Georgia United Credit Union

01

Are you aware this position is in Augusta, Richmond County, Georgia?

• Yes
• No
  
  

02

What is your highest level of education completed?

• Doctorate Degree
• Master's Degree
• Bachelor's Degree
• Associate's Degree
• High School Diploma
• GED
• None of the Above
  
  

03

How many years of work experience in human services or legal services do you have?

• None
• 1 Years
• 2 Years
• 3 Years
• More than 4 Years
  
  

04

How many years of experience do have communicating with clients and other constituents via telephone, email correspondence and direct contact?

• None
• Less than 1 Year
• 1+ Years
• 2+ Years
• 3+ Years
• More than 4 Years
  
  

05

How many years of experience do you have providing face-to-face customer service?

• None
• Less than 1 Year
• 1+ Years
• 2+ Years
• 3+ Years
• More than 4 Years
  
  

06

How many years of case management experience do you have working in a social services (Child Support, Child Welfare, Foster Care, etc.) related field?

• None
• Less than 1 Year
• 1+ Years
• 2+ Years
• 3+ Years
• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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