Child Support Engagement Specialist

State of Texas; Texas; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Excellent benefits

Career development opportunities

Public service environment

Job summary

The State of Texas Office of the Attorney General, Child Support Division, seeks a Customer Engagement Associate to assist families and respond to inquiries by phone, chat, email, or other channels as needed. You will deliver empathetic service, collaborate with field staff, and manage high call volumes while maintaining professionalism.

Education ranges from high school to a four-year degree; Spanish language skills are a plus, and the role offers public service benefits and opportunities for

Qualifications

• Education: High school diploma or equivalent; bachelor's degree preferred.
• Excellent customer service and ability to handle high call volumes.
• Spanish language proficiency is a plus.
• Strong communication skills and problem-solving abilities.
• Ability to work in-person at OAG locations and travel as needed.

Responsibilities

• Assist customers by phone, chat, and email, delivering empathetic service.
• Collaborate with field office staff to resolve inquiries and issues.
• Establish and enforce program requirements and provide guidance on processes.

Skills

Listening skills

Interviewing

Word processing

Data entry

Mathematical computations

Multitasking

Oral and written communication

Judgment and decision making

Customer service

High volume calls

Stress management

In-person work

Transportation planning

Overtime willingness

Sitting for long periods

Lifting 30 lbs

Travel readiness

Typing 35 wpm

Spanish language

Education

High school diploma or equivalent

Bachelor's degree

Tools

Personal computer

Job description

The State of Texas Office of the Attorney General, Child Support Division, seeks a Customer Engagement Associate to assist families and respond to inquiries by phone, chat, email, or other channels as needed. You will deliver empathetic service, collaborate with field staff, and manage high call volumes while maintaining professionalism.

Education ranges from high school to a four-year degree; Spanish language skills are a plus, and the role offers public service benefits and opportunities for