CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - CASE PROCESSING MANAGER I - 73005807

State of Florida; Jacksonville (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid leave

Job summary

The Florida Department of Revenue's Child Support Program seeks an experienced Front Line Manager for Case Processing to supervise a team of eight staff, coach and train, and align operations with service center plans. This internal promotional role requires two years of experience in case processing, coaching, policy application, and conflict resolution, with strong communication across diverse audiences.

Working hours typically 8:00 am - 5:00 pm, with occasional additional hours.

Qualifications

• Two years of experience processing Child Support cases in a government or private program.
• Two years of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
• Two years of experience reviewing and applying policies and procedures.
• Two years of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.
• Experience in communicating through a variety of methods (i.e. report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

Responsibilities

• Managing a team of 8 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

Skills

Staff coaching

Conflict resolution

Policy interpretation

Public speaking

Report writing

Team leadership

Communication with diverse audiences

Job description

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CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - CASE PROCESSING MANAGER I - 73005807

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - CASE PROCESSING MANAGER I - 73005807

Pay Plan: SES

Salary: $49,793.88 - $60,231.84 / annually

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This Internal Promotional position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 8 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Two years of experience processing Child Support cases in a government or private program.
• Two years of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
• Two years of experience reviewing and applying policies and procedures.
• Two years of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.
• Experience in communicating through a variety of methods (i.e. report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

PREFERENCES:

• Preference may be given to individuals with Judicial Actions Process experience.

SPECIAL NOTES:

• This is an Internal Promotional opportunity. Applicants must be currently employed within the Child Support Program of the FL Department of Revenue.
• All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Standard workday of 8:00 am - 5:00 pm, Monday through Friday, however, this position may require you to work outside your regular work schedule, should there be a business need to do so.

SALARY: $49,793.88 - $60,231.84 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location

JACKSONVILLE, FL, US, 32209 JACKSONVILLE, FL, US, 32216 JACKSONVILLE, FL, US, 32206 JACKSONVILLE, FL, US, 32219 JACKSONVILLE, FL, US, 32254 JACKSONVILLE, FL, US, 32221 JACKSONVILLE, FL, US, 33207 JACKSONVILLE, FL, US, 32226 JACKSONVILLE, FL, US, 32259 JACKSONVILLE, FL, US, 32256 JACKSONVILLE, FL, US, 32244 JACKSONVILLE, FL, US, 32224 JACKSONVILLE, FL, US, 32204 JACKSONVILLE, FL, US, 32218 JACKSONVILLE, FL, US, 32222 JACKSONVILLE, FL, US, 32231 JACKSONVILLE, FL, US, 32202 JACKSONVILLE, FL, US, 32250 JACKSONVILLE, FL, US, 32225 JACKSONVILLE, FL, US, 32207 JACKSONVILLE, FL, US, 32212 JACKSONVILLE, FL, US, 32210 JACKSONVILLE, FL, US, 32205 JACKSONVILLE, FL, US, 32208 JACKSONVILLE, FL, US, 32211 JACKSONVILLE, FL, US, 32246

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.