Child Support Case Manager- closes 10.1.26

Socket.dev; Norfolk (NE); On-site; USD 56,220,000 - 85,676,000; Full time

Job summary

The Ponca Tribe of Nebraska is seeking a Child Support Case Manager in Norfolk to provide hands-on, personal case management for clients with the goal of increasing consistent financial support for children.

Responsibilities include applying federal and tribal policies, reviewing applications, conducting interviews, initiating paternity actions, and coordinating enforcement and modification of orders. Travel within service area is required.

Qualifications

• . Associates degree in human services or child support field; 1 year experience in Ponca Tribe context.
• . Knowledge of Tribal or District Court systems; Notary eligibility; Nebraska driver’s license.
• . Proficient with Microsoft Office; strong customer service; confidentiality.

Responsibilities

• Maintains a professional PTN-CSP office environment.
• Gains knowledge of the federal child support rules and policies.
• Learn and apply PTN-CSP policies and procedures; comply with state and tribal regulations.
• Reviews and processes all applications for Child Support services per PTN-CSP policies.
• Responds to inquiries from other jurisdictions and customers in a timely manner.
• Interviews custodial and non-custodial parents in person or by phone.
• Assists with paperwork for paternity actions, court hearings, and enforcement of orders.
• Generates Child Support Guideline calculations per PTN-CSP guidelines.
• Coordinates with Financial Specialist and Tribal Court staff for case scheduling.
• Willingness to travel, including out-of-state travel, as required.

Skills

Customer service

Attention to detail

Communication

Travel willingness

Education

Associate degree in human services or child support field

Bachelor's degree in human services or child support field

Tools

Microsoft Office

Office equipment operation

Job description

Position:Child Support Case Manager

Division:Tribal Affairs

Department:Child Support Enforcement

Reports To:Director of Child Support Enforcement

Location:Norfolk

Exempt/Non-Exempt:Non-exempt

Salary:Grade 8 ($19.62 - $29.90)

Classification:Fulltime

Summary:The Ponca Tribe of Nebraska is a federally recognized Tribe with its ancestral homeland located in Niobrara, NE. The Tribe does not have a reservation in the classic definition; rather, the Ponca Restoration Act defined its jurisdiction as a Service Delivery Area comprised of 15 counties throughout parts of Nebraska, Iowa, and South Dakota. Within its Service Delivery Area, the Tribe offers a broad range of health, social, educational, and cultural services. The Child Support Case Manager promotes the goals of the Ponca Tribe of Nebraska Child Support Program (PTN CSP) by providing hands-on, personal case management for clients with the goal of increasing consistent, long-term financial support for children. The Case Manager will perform overall case management functions for the PTN CSP, which includes identifying the necessary steps to initiate the establishment of paternity actions and child support orders as well as the enforcement, review and modification of child support orders.

Essential Responsibilities and Duties

• Maintains a professional environment in the PTN-CSP office
• Gains excellent knowledge of the federal child support rules
• Learn and administers the PTN-CSP Policy & Procedure Manual, applicable, Ponca Tribe of Nebraska laws, and federal and state regulations in order to carry out all case management functions
• Reviews and processes all applications for Child Support services received by the PTN-CSP in accordance with PTN-CSP Policies and Procedures
• Responds courteously to inquiries from other jurisdictions in a timely manner.
• Responds to current customers or the general public regarding PTN-CSP or current child support cases in accordance with the PTN-CSP Policies and Procedures.
• Conducts in-office and telephone interviews with custodial and non-custodial parents
• Performs or arranges for Buccal swabs for genetic testing when indicated for paternity establishment
• Reviews child support cases and takes the next appropriate action on the cases in a timely manner in accordance with PTN-CSP Policies and Procedures
• Identify and utilize all collection actions on cases with the goal of minimizing family conflict by working first with the non-custodial parent to obtain cooperation when possible
• Prepares necessary paperwork for: Locate activities, Service of Process, Genetic testing and Paternity actions, Court hearings, Establishment of child support orders, Enforcement of child support orders, including income withholding orders, Modification of child support orders, Recognition of orders from foreign jurisdictions (pursuant to full faith and credit)
• Prepares Child Support Guideline calculations by referring to the Ponca Tribe of Nebraska Child Support Guidelines and the PTN-CSP Policies and Procedures
• Informs the Financial Specialist about new or modified child support orders
• Assists the Staff Attorney by preparing files for court and requests current payment history reports, when applicable, from the PTN-CSP Financial Specialist
• Works closely with the Tribal Court Staff to schedule child support court cases on the upcoming court docket
• Attends child support hearings at the Tribal Court when requested; may be required to appear as a witness for the tribal Staff Attorney or presenting officer in child support cases
• Attend trainings and meetings
• Travel is required, which includes some out-of-state travel
• Ensures strict adherence to PTN-CSP Confidentiality Agreements
• Other duties as assigned

Relationships and Authority

This Position has no supervisory authority. Travel within service area and as directed is required. Working Environment and Physical Demands:Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations. This position is located in a professional office environment. Duties include, but not limited to, home visitation, tribal and county/state court appearances, family team meetings, and representation of PTN Department of Child Support Enforcement with state agencies, service organizations, and community coalitions. Work may require occasional weekend and/or evening work.

Qualifications

Minimum:

• Associates degree in human services or child support related field, or an equivalent combination of experience and education in the child support field. One year of experience working with the Ponca Tribe of Nebraska Indian children or familiesKnowledge of Tribal or District Court systemsMust be qualified to become a Notary in the State of NebraskaMust possess the ability to be bondable/InsurableEfficiently operate office equipment, including a computer workstation, computer software, copy and fax machines, printers and telephonesProficiency of Microsoft Office applicationsMust be able to record information accurately and efficiently, maintain computerized recordsMust be able to provide excellent customer service skills with the general public, including maintaining professionalism, diplomacy and flexibility when dealing with different personalities of clients who call or appear in person at PTN-CSP, stressful situations and potentially hostile people. Maintain confidentiality of sensitive informationDemonstrate strong work ethic and organizational skills with special attention to detailAble and willing to travel, including out of state travel.A valid Driverâ??s License and be insurableSuccessfully pass drug and alcohol testing, motor vehicle, education verification, reference checks and criminal background checks.

Preferred:

• Bachelorâ??s degree in human services or child support related field. One year of experience in case management. One year of experience with state or tribal child support. One year of experience working with Native Americans or Native American organizations. Knowledge and understanding of Public Law 93-638: Indian Self-Determination Act.Preference will be given to Ponca Tribe of Nebraska members or members of a federally recognized tribe. However, all qualified individuals are eligible. The Ponca Tribe of Nebraska is an at-will employer. Tribal Council Approval: 06/08/2026