Child Care Services (CCS) Consultant, Intake Unit

State-of-Georgi; Atlanta (GA); Remote; USD 44,000 - 54,000; Full time

Benefits offered by this job

Vacation days

Sick leave

Holidays

Job summary

The State of Georgia, Department of Early Care and Learning, is seeking a remote Intake Consultant in the CCS program. Based at home with occasional travel to the Atlanta office, you will review health and safety intake reports and ensure compliance with CCS policies and procedures.

You will handle inquiries from providers and the public, gather necessary information, and route cases for investigation while delivering excellent service and maintaining thorough documentation in line with state

Qualifications

• High school diploma/GED and two years of job-related experience.
• Bachelor’s degree in Early Childhood Education or related field with two years of experience preferred.
• Master’s degree in Early Childhood Education or related field preferred.

Responsibilities

• Receive questions and concerns from providers, families, partner state agencies and the public via phone, email, fax, and in person.
• Seek additional information from reporters, providers and co-workers to ensure intakes are complete.
• Ensure that all reports of potential rule violations are properly vetted according to established policies and procedures.
• Answer questions, provide information and enter complaint intakes to be investigated by the Department as appropriate based on the circumstances of each situation.
• Provide excellent customer service to external and internal customers.

Education

High school diploma/GED

Bachelor’s degree in Early Childhood Education or related field

Master’s in Early Childhood Education or related field

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Child Care Services (CCS) Consultant, Intake UnitAgency:Department of Early Care and LearningJob Requisition ID:JR0000005976Shift:Day (United States of America)Compensation Details:$48,880.00Job Description:Base Salary: $48,880.00Salary commensurate with education & experienceJob Code: RCP060Pay Grade: KLocation: Home Based with some travel to the Atlanta OfficeJob Summary: Under general supervision, the Child Care Services (CCS) Intake Consultant will review, monitor, and ensure compliance with the CCS policies and procedures regarding intake of health and safety allegations of child care programs.Job Responsibilities: Management may add to, delete, or alter specific responsibilities of any position if such responsibilities are a reasonable assignment to the position.· Receive questions and concerns from providers, families, partner state agencies and other members of the public via phone, email, fax, and in person.· Seeks out additional information from reporters, providers and co-workers to ensure that intakes are complete.· Ensures that all reports of potential rule violations are properly vetted according to established policies and procedures.· Answer questions, provide information and enter complaint intakes to be investigated by the Department as appropriate based on the circumstances of each situation.• Provide excellent customer service to external and internal customers.• Obtains additional information from reporters, providers and co-workers to ensure that intakes are complete.Research programs operating within the State should be either licensed or exempt and refer to the appropriate unit for investigation and follow through.Demonstrates thorough knowledge of state rules and regulations.Communicates with customers and obtains all required information necessary to determine their specific needs and determine if there is a potential rule violation.Other duties as assigned.undefinedPhysical Requirements:· Work is performed in an office setting with extended periods of sitting and occasional shorter periods of walking and/or standing (up to 10-15 minutes);· The employee occasionally lifts or moves objects of a light to medium weight up to 25 pounds.· Requires the ability to receive detailed information through oral communication.· Requires the ability to speak clearly.· Requires the ability to hear and understand at a normal conversational level.· Requires close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading and visual inspection.· Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification.· Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.Minimum Qualifications (HRA) : High school diploma/GED and two (2) years of job-related experience. Note: Some positions may require a valid driver's license.Preferred Qualifications: Bachelor’s degree in Early Childhood Education and/or related field from an accredited college/university AND Two years of professional experience in Early Childhood Education and/orrelated early childhood field OR Master’s in Early Childhood Education and/or related field from an accredited college/university.Benefits working at Decal:· Vacation: 15 days each year up to 5 years of service· Sick Leave – 15 days each year· Holidays – the state of Georgia recognizes 13 paid holidays· Retirement· 401(k) plan with a matching employer contribution· Defined Benefit Pension Plan· Available Insurance· Health· Dental· Vision· Legal· Disability· Healthcare & Childcare spending accounts· Life & dependent life insuranceBright from the Start: Georgia Department of Early Care and Learning is an equal opportunity employer and drug-free workplace. A background check will be completed upon hire, which may consist of any or all of the following: criminal and employment histories, credit history (as applicable to the position), education credentials, and motor vehicle driving records.“ If you are an individual with a disability who may require assistance or other reasonable accommodation in order to participate in the selection process for this position, you may contact our HR department at 678-879-2993 . Due to the volume of submissions received by this office, information concerning application or interview status cannot be provided in writing, over the phone, or in person. All applicants who submit a complete application package will be considered but may not necessarily receive notification or an interview. The job posting may be subject to being closed at any time without notice. Only those qualified candidates who are selected for an interview shall receive notification upon the filling of this vacancy.Bright from the Start: Georgia Department of Early Care and Learning is an equal opportunity employer.Minimum Qualifications:High school diploma/GED and two (2) years of job-related experience.-Note: Some positions may require a valid driver's license.Equal Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.