Child Care Billing Coordinator and Office Support

Grosse Pointe Public School System

Grosse Pointe (MI)

On-site

USD 24,796 - 27,552

Full time

14 days+

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Benefits offered by this job

Paid Holidays

Paid Time Off

Health Insurance

Collaborative environment

Job summary

The Grosse Pointe Public School System is seeking a highly organized Child Care Billing Coordinator & Office Support to manage billing, registrations, and financial records for Preschool, Kids Club, Camp O' Fun, Safety Town, and GSRP. This role partners with the Directors to ensure accurate revenue reporting and smooth program operations.

Responsibilities include tuition and subsidy billing, account maintenance in Brightwheel, handling inquiries, scheduling tours, and providing front-office

Qualifications

Associate degree in Accounting, Business, Finance, or Office Administration preferred.
Experience with bookkeeping, billing, or financial recordkeeping.
Strong math and attention to detail.
Excellent customer service and communication skills.
Experience with Brightwheel preferred; ability to learn new systems.
Ability to maintain confidentiality and manage multiple priorities.

Responsibilities

Process tuition billing for Kids Club, Preschool, Camp O' Fun, Safety Town, and other child care programs.
Process Child Development and Care (CDC)/State of Michigan subsidy billing and payments.
Monitor family accounts and maintain accurate financial records within Brightwheel.
Follow up on past-due accounts and coordinate payment plans, program suspensions, collections, and terminations in accordance with district procedures.
Prepare financial reports and year-end billing statements for the Business Office.
Assist directors with enrollment, attendance, registration, and revenue reporting.
Serve as the primary point of contact for family questions regarding registration, billing and payments, Kids Club, Preschool, Camp O' Fun, and GSRP.
Respond to phone calls, emails, walk-in visitors, and parent inquiries in a professional and timely manner.
Schedule and facilitate tours for prospective families.
Provide daily office coverage, including answering phones, greeting visitors, processing mail, and managing correspondence.
Operate the Barnes School secure vestibule/parent entry system and maintain confidential records.
Assist with department projects, data collection, and reporting.
Support program leadership with general administrative tasks.

Skills

Customer service

Communication

Organizational skills

Math skills

Billing experience

Google Workspace

Brightwheel experience

Education

Associate degree in Accounting

Tools

Brightwheel

Google Workspace

Job description

Position Summary

The Grosse Pointe Public School System is seeking a highly organized, customer-focused Child Care Billing Coordinator & Office Support professional to support the daily operations of our Preschool, Kids Club, Camp O' Fun, Safety Town and GSRP. Under the direction of the Director of Preschool Services and the Director of School Age Child Care, this position is responsible for coordinating billing, registrations, payments, financial recordkeeping, and office operations while providing exceptional customer service to families. This individual serves as a key point of contact for parents and helps ensure the efficient operation of the Child Care Billing Department and is responsible for establishing and maintaining department records, coordinating assigned projects, and compiling and distributing a variety of materials and reports.

Essential Duties & Responsibilities

Billing & Financial Operations

Process tuition billing for Kids Club, Preschool, Camp O' Fun, Safety Town, and other child care programs.
Process Child Development and Care (CDC)/State of Michigan subsidy billing and payments.
Monitor family accounts and maintain accurate financial records within Brightwheel.
Follow up on past-due accounts and coordinate payment plans, program suspensions, collections, and terminations in accordance with district procedures.
Prepare financial reports and year-end billing statements for the Business Office.
Assist directors with enrollment, attendance, registration, and revenue reporting.

Family & Customer Service

Serve as the primary point of contact for family questions regarding:
Registration
Billing and payments
Kids Club
Preschool
Camp O' Fun
GSRP
Respond to phone calls, emails, walk-in visitors, and parent inquiries in a professional and timely manner.
Schedule and facilitate tours for prospective families.

Office & Administrative Support

Provide daily office coverage, including:
Answering phones
Greeting visitors
Processing incoming mail
Managing office correspondence
Operate the Barnes School secure vestibule/parent entry system.
Maintain confidential student and family records.
Assist with department projects, reports, data collection, and record management.
Provide general administrative support to Preschool and School Age Child Care leadership.

Program Support

Assist in child care classrooms as needed to maintain licensing ratios and program operations.
Support special events, registration periods, and other department initiatives. Perform other duties as assigned.

Qualifications

Associate's degree in Accounting, Business, Finance, Office Administration, or a related field preferred; equivalent education and experience may be considered.
Experience with bookkeeping, billing, accounting, or financial recordkeeping required.
Strong mathematical and computation skills.
Excellent organizational skills with strong attention to detail.
Outstanding customer service and communication skills, both written and verbal.
Proficiency with Google Workspace (Docs, Sheets, Gmail, Drive) and the ability to quickly learn new software systems.
Experience with Brightwheel and/or Michigan child care subsidy billing is preferred.
Ability to maintain confidentiality while handling sensitive financial and student information.
Ability to manage multiple priorities in a fast-paced office environment.

Required Qualifications

Meet all State of Michigan Child Care Licensing requirements.
Successfully complete a comprehensive background check, fingerprinting, and child abuse clearance.
CPR and First Aid certification (training provided if needed).
Minimum age of 19 years.
Regular, reliable attendance.
Ability to work collaboratively with administrators, teachers, caregivers, families, and district staff.

Working Conditions & Benefits

Position Type: Full-Time, 12-Month Position