Chief Risk & Performance Officer

Living Resources; City of Albany (NY); On-site; USD 168,000 - 175,000; Full time

Job summary

Living Resources in Albany, NY, seeks an executive leader to partner with the CEO, Board, and senior team to shape strategy and drive operations. This role directs technology, compliance, facilities, and risk programs, championing data analytics and AI initiatives to fulfill the organization’s mission.

The position requires extensive leadership experience in Medicaid/human services and strong collaboration across departments.

Qualifications

• 10+ years of progressive experience in operations, management, and/or compliance in Medicaid/Medicare or human services programs.
• At least 5 years of supervisory and leadership experience.
• Strong knowledge of Medicaid, HIPAA, regulatory requirements, data analytics, and technology management.
• High emotional intelligence, excellent communication skills, and the ability to influence and collaborate at all levels.

Responsibilities

• Partner with the CEO, Executive Team, and Board to shape and execute the organization’s vision and strategy.
• Lead the development and implementation of operational systems, technology, data analytics, and AI strategies that advance our mission and values.
• Directly supervise the Director of Technology, Director of Incident Management & Quality, and Director of Facilities.
• Oversee compliance, risk management, self-audits, training, and regulatory adherence.

Skills

Strategic leadership

Data analytics

AI strategy

Team leadership

Regulatory compliance

Education

Bachelor’s degree in a relevant field

Job description

Make a Lasting Impact at the Executive Level

Living Resources is a leading nonprofit organization in Albany, NY, dedicated to providing high-quality services and support to individuals with disabilities and their families. With a strong commitment to innovation, person-centered care, and operational excellence, we empower the people we serve to live full and meaningful lives in the community.

Job Type

Full-time

Make a Lasting Impact at the Executive Level

Living Resources is a leading nonprofit organization in Albany, NY, dedicated to providing high-quality services and support to individuals with disabilities and their families. With a strong commitment to innovation, person-centered care, and operational excellence, we empower the people we serve to live full and meaningful lives in the community.

Key Responsibilities

Strategic Leadership & Innovation

• Partner with the CEO, Executive Team, and Board to shape and execute the organization’s vision and strategy.
• Lead the development and implementation of operational systems, technology, data analytics, and AI strategies that advance our mission and values.

Team Leadership

• Directly supervise the Director of Technology, Director of Incident Management & Quality, and Director of Facilities.
• Provide vision, guidance, and support to foster high-performing teams across Compliance, Quality Assurance, IT, Facilities & Transportation.

Compliance, Risk & Quality Excellence

• Serve as Corporate Compliance Officer and HIPAA Privacy & Security Officer.
• Oversee the development and maintenance of a comprehensive compliance program, risk management, self-audits, training, and regulatory adherence.
• Lead internal investigations, enterprise risk management, and continuous quality improvement initiatives.

Technology, AI & Operations

• Direct IT infrastructure, cybersecurity, and digital transformation.
• Champion the agency’s Artificial Intelligence strategy — from policy development to tool evaluation and organization-wide implementation.
• Oversee facilities, fleet management, data analytics, and operational systems to ensure efficiency and excellence.

Why Join Us?

This executive role offers the chance to lead critical functions, drive innovation with AI and technology, and shape the future of a mission-driven organization.

Requirements

Minimum Qualifications

• 10+ years of progressive experience in operations, management, and/or compliance in Medicaid/Medicare or human services programs.
• At least 5 years of supervisory and leadership experience.
• Strong knowledge of Medicaid, HIPAA, regulatory requirements, data analytics, and technology management.
• High emotional intelligence, excellent communication skills, and the ability to influence and collaborate at all levels.
• Ability to travel locally between sites, with occasional evening/weekend work as needed.

Preferred

• Bachelor’s degree in a relevant field (may substitute for up to 5 years of experience).
• Experience in Medicaid/Medicare disability services.

Salary Description

$168,000-$175,000