Chief Risk & Performance Officer

Living Resources Corporation; City of Albany (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Living Resources Corporation in Albany, NY, seeks a Chief Risk & Performance Officer to lead enterprise risk, compliance, quality, technology strategy, and operations. This executive role partners with the CEO, Board, and senior leadership to advance mission-driven objectives.

The ideal candidate brings 10+ years in operations/compliance within Medicaid/Medicare or human services, and at least 5 years of supervisory experience, with strong data analytics, IT, and AI acumen.

Qualifications

• 10+ years of progressive experience in operations, management, and/or compliance in Medicaid/Medicare or human services programs.
• At least 5 years of supervisory and leadership experience.
• Strong knowledge of Medicaid, HIPAA, regulatory requirements, data analytics, and technology management.
• High emotional intelligence, excellent communication skills, and the ability to influence and collaborate at all levels.
• Ability to travel locally between sites, with occasional evening/weekend work as needed.

Responsibilities

• Shape and execute the organization’s vision and strategy with the CEO, Executive Team, and Board.
• Develop and implement operational systems, technology, data analytics, and AI strategies that advance the mission and values.
• Directly supervise the Director-level leaders and foster high-performing teams across Compliance, Quality Assurance, IT, Facilities & Transportation.
• Oversee the development and maintenance of a comprehensive compliance program, risk management, self-audits, training, and regulatory adherence.
• Lead internal investigations, enterprise risk management, and continuous quality improvement initiatives.
• Direct IT infrastructure, cybersecurity, and digital transformation; champion AI policy development and rollout; oversee facilities and operations.

Skills

Strategic leadership

Executive team leadership

Compliance management

HIPAA compliance

Data analytics

AI strategy

IT management

Team supervision

Regulatory knowledge

Change management

Education

Bachelor's degree

Job description

Description

Make a Lasting Impact at the Executive Level

Living Resources is a leading nonprofit organization in Albany, NY, dedicated to providing high-quality services and support to individuals with disabilities and their families. With a strong commitment to innovation, person-centered care, and operational excellence, we empower the people we serve to live full and meaningful lives in the community.

We are seeking a strategic, forward-thinking leader to join our Executive Team as Chief Risk & Performance Officer. This high-visibility executive role blends enterprise risk management, compliance excellence, quality improvement, technology innovation, and operational leadership.

Key Responsibilities

Strategic Leadership & Innovation

• Partner with the CEO, Executive Team, and Board to shape and execute the organization’s vision and strategy.
• Lead the development and implementation of operational systems, technology, data analytics, and AI strategies that advance our mission and values.

Team Leadership

• Directly supervise the Director of Technology, Director of Incident Management & Quality, and Director of Facilities.
• Provide vision, guidance, and support to foster high-performing teams across Compliance, Quality Assurance, IT, Facilities & Transportation.

Compliance, Risk & Quality Excellence

• Serve as Corporate Compliance Officer and HIPAA Privacy & Security Officer.
• Oversee the development and maintenance of a comprehensive compliance program, risk management, self-audits, training, and regulatory adherence.
• Lead internal investigations, enterprise risk management, and continuous quality improvement initiatives.

Technology, AI & Operations

• Direct IT infrastructure, cybersecurity, and digital transformation.
• Champion the agency’s Artificial Intelligence strategy — from policy development to tool evaluation and organization-wide implementation.
• Oversee facilities, fleet management, data analytics, and operational systems to ensure efficiency and excellence.

Why Join Us?

This executive role offers the chance to lead critical functions, drive innovation with AI and technology, and shape the future of a mission-driven organization.

Requirements

Minimum Qualifications

• 10+ years of progressive experience in operations, management, and/or compliance in Medicaid/Medicare or human services programs.
• At least 5 years of supervisory and leadership experience.
• Strong knowledge of Medicaid, HIPAA, regulatory requirements, data analytics, and technology management.
• High emotional intelligence, excellent communication skills, and the ability to influence and collaborate at all levels.
• Ability to travel locally between sites, with occasional evening/weekend work as needed.

Preferred

• Bachelor’s degree in a relevant field (may substitute for up to 5 years of experience).
• Experience in Medicaid/Medicare disability services.