Chief Registrar

Chester-County-of-Pennsylvania; Westtown (Chester County); On-site; USD 70,000 - 110,000; Full time

Job summary

Chester County Election Office seeks a Chief Registrar to oversee the voter registration database, ensure timely processing of registrations and ballot applications, and train staff. You will serve as liaison with the Department of State and supervise the SURE VOTE system and poll book printing.

Responsibilities include supervising staff, analyzing registration stats, coordinating mass mailings, and managing day-to-day operations on Election Day, while maintaining confidentiality and

Qualifications

• Bachelor’s degree or equivalent experience and training.
• Knowledge of Federal and Pennsylvania election laws, codes, and general principles and practices of organization, administration, and management.
• Ability to interpret and apply regulations as they relate to HAVA and elections; recognize training needs.
• Ability to work independently and as part of a team.
• Ability to multi-task and carry tasks to completion.
• Ability to maintain professional demeanor with internal/external customers.
• Ability to communicate effectively both orally and in writing.
• Strong organizational and interpersonal skills.
• Ability to coordinate and direct work assignments.
• Ability to handle stress.
• Ability to interface with all levels of County management.

Responsibilities

• Train current, new, and temporary staff on voter registrations and ballot applications.
• Interview potential staff and perform yearly evaluations.
• Serve as the main point of contact between the registrars and the Department of State.
• Oversee the implementation and maintenance of the SURE VOTE system.
• Develop and maintain SOPs for the SURE VOTE system.
• Execute poll book printing and coordinate with outside print shop.
• Collect and prepare registration statistics for leadership submission.
• Coordinate mass-mailings with other departments.
• Oversee daily workflow operations for efficient processing.
• Oversee Voter Services call center on Election Day.
• Collaborate with Project Manager for Satellite Office staffing and training.
• Maintain Confidential Voters with discretion.
• Perform other duties and special projects.

Skills

Staff training

Communication

Organizational skills

Interpersonal skills

Multi-tasking

Teamwork

Stress management

Customer service

Education

Bachelor’s degree

Tools

SURE VOTE system

MS Office suite

Job description

The Chief Registrar is responsible for overseeing and maintaining the voter registration database for Chester County, ensuring timely and accurate processing of voter registrations and ballot applications, training current, new and temporary staff on processing registrations and applications, executing time sensitive mailers, overseeing, and troubleshooting Election Day processes and resolving issues and providing support to the Director and Deputy Director as needed. Essential duties, tasks and accountabilities will vary and may include the following:

• Train current, new, and temporary staff on voter registrations and ballot applications.
• Interview potential staff and perform yearly evaluations.
• Serve as the main point of contact between the registrars and the Department of State.
• Oversee the implementation and maintenance of the SURE VOTE system.
• Develop and maintain standard operating procedures for the SURE VOTE system.
• Execute poll book printing, collaborating with outside print shop.
• Collect and prepare registration statistics for the Director to submit to the Board of Elections and the Department of State.
• Coordinate mass-mailings, such as Five Year Notice, AVN's, ERIC's, working with other departments as needed.
• Oversee daily workflow operations, ensuring applications are being processed accurately and efficiently.
• Oversee Voter Services call center on Election Day, ensuring Election Officials and Voters are being assisted efficiently and properly.
• Collaborate with the Project Manager for Satellite Office staffing and training.
• Maintain the Confidential Voters, ensuring process is handled in a discreet and confidential manner.
• Perform other duties, tasks and special projects, as required.

• Bachelor’s degree from an accredited college or university or equivalent experience and training
• Knowledge of Federal and Pennsylvania election laws, codes, and general; principles and practices of organization, administration, and management.
• Ability to interpret and effectively apply regulations as the relate to HAVA and elections; recognize training needs.
• Ability to work both independently and as part of a team.
• Ability to multi-task and carry tasks to completion.
• Ability to maintain professional demeanor when dealing with internal/external customers.
• Ability to communicate effectively both orally and in writing.
• Strong organizational and interpersonal skills.
• Ability to coordinate and direct work assignments.
• Ability to handle stress.
• Ability to interface effectively with all levels of County management.

Preferred Skills, Knowledge & Experience:

• General understanding of Human Resource policies and procedures.
• Strong verbal and written communication skills.
• Strong professional ethics.
• Customer service experience or skills.
• Ability to maintain confidential information and handle sensitive matters.
• Ability to follow office protocol.
• Ability to establish priorities.
• Advanced organization and coordination skills.
• Ability to handle and resolve recurring problems.
• Flexibility.
• General knowledge and understanding of County of Chester policies and procedures.

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

Computer Skills:

To perform this job successfully, an individual should have:

• Advanced Word, Excel, PowerPoint, Access and Outlook skills
• Intermediate Internet skill (for research purposes.).
• Ability to learn specialized computer programs.

Work Environment:

• The noise level in the work environment is usually quiet to moderate.
• Work will be performed inside in an office environment.

Other:

• Ability to work extended hours, as necessary.
• This position requires professionalism.
• Confidentiality is crucial to this position.