Chief Program Officer — Data-Driven DV Services Leader

Center For Hope And Safety Inc; Rochelle Park (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

Center for Hope and Safety in Bergen County, NJ, seeks a Chief Program Officer to lead client services, coordinate programs, and ensure data-driven, compliant operations aligned with the strategic plan and regulatory requirements.

The role oversees Hotline, Shelter, Housing, Legal Services, and related programs, driving service quality, staff development, and interdepartmental collaboration while maintaining a client-centered, confidential environment.

Qualifications

• Licensed professional with clinical supervision credentials and MSW or related degree required.
• Domestic Violence Specialist Certification (DVS) preferred.
• Minimum 8 years' managerial experience in a human services setting, including victim services, required.
• Valid Driver’s License necessary.

Responsibilities

• Develop and direct all direct service-related programs and staff to achieve quality and outcome objectives, including Hotline, Emergency Shelter, Transitional Housing, Community Services, Project CHILD, Legal Services, and the Domestic Violence Liaisons.
• Foster a client-centered, respectful, empowering environment in which clients can succeed and work with programs to prioritize safety, confidentiality, and inclusion.
• Evaluate programs to assure provision of quality services to the maximum number of individuals, using statistics, client satisfaction surveys, outcome measures, and other appropriate evaluation tools. Implement program improvements as indicated to re-measure/re-evaluate.
• Stay abreast of trends and best practices, and implement changes and/or new programs accordingly. Identify opportunities for new program(s) and/or enhancements.
• Develop and oversee the implementation of procedures consistent with Board Policy and conducive to safety, confidentiality, and inclusion.
• Participate in the annual strategic planning process.
• Establish program and staff goals consistent with the strategic plan.
• Collaborate on the design and writing of applications by ensuring compliance with foundation grant awards and government contracts.
• Ensure maintenance of case records for direct service clients.
• Represent, or ensure representation of, the organization on external committees, including those in Bergen County and at the state coalition, as appropriate.

Skills

Program operations

Staff development

Supervision

Education

MSW or related degree

Clinical supervision credentials

Tools

Grant writing

Job description

Center for Hope and Safety in Bergen County, NJ, seeks a Chief Program Officer to lead client services, coordinate programs, and ensure data-driven, compliant operations aligned with the strategic plan and regulatory requirements.

The role oversees Hotline, Shelter, Housing, Legal Services, and related programs, driving service quality, staff development, and interdepartmental collaboration while maintaining a client-centered, confidential environment.