Chief Operations Analyst

City of Chicago - Department of Technology & Innovation; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

The City of Chicago is seeking a Chief Operations Analyst to oversee strategic planning and business improvement initiatives. The role includes supervising staff, conducting data analysis, and collaborating with leadership to enhance city operations. Ideal candidates will have a Master's degree and extensive experience in operations management.

Benefits

Medical insurance

Vision insurance

Pension plan

Paid maternity leave

Paid paternity leave

Tuition assistance

Qualifications

• Experience in operations analysis and project management.
• Minimum 4 years work experience, including 2 years in a supervisory role.

Responsibilities

• Supervises staff reviewing programs and conducting data analysis.
• Interfaces with senior leadership to evaluate business needs.
• Develops work plans and advises departments on performance indicators.

Skills

Data Analysis

Supervisory Skills

Strategic Planning

Business Process Improvement

Education

Master's degree

Job description

Join to apply for the Chief Operations Analyst role at City of Chicago - Department of Technology & Innovation

Join to apply for the Chief Operations Analyst role at City of Chicago - Department of Technology & Innovation

This position is open to the public and all current City employees covered under the City’s collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) – BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled “Currently employed by the City of Chicago”

2. Enter your employee ID (located on your pay stub labeled ‘payee/employee number’)3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59pm CDT on 06/19/2025

Under direction, supervises and participates in the strategic planning and development of business process initiatives to improve city programs and operations, and performs related duties as required.

ESSENTIAL DUTIES

• · Supervises professional staff engaged in reviewing current programs and operations, conducting data analysis, and creating and monitoring work plans to create efficiencies within city departments
• · Interfaces with senior leadership from operating departments and the Office of Budget and Management (OBM) to identify and evaluate business needs and to define opportunities for improved efficiency, cost-savings, and process improvements
• · Conducts data analysis to determine the sources of inefficiencies and collaborates with professional organizations, sister agencies, and municipalities to learn of best practices and performance benchmarks
• · Develops and oversees the preparation of strategic work plans and timetables used in establishing performance improvement initiatives and the achievement of objectives
• · Advises city departments in establishing key performance indicators to effectively measure the ongoing performance of programs and services
• · Maintains contact with senior leadership from operating departments and OBM to understand department specific issues relative to budgetary considerations and develops potential solutions to positively impact departmental budgets
• · Supervises the design of computer applications and models (e.g., mathematical, statistical, spatial, temporal) to assist in the assessment and collection of data
• · Coordinates and reviews reports and communications recommending changes to work standards, procedures and performance measures
• · Monitors implementation plans and evaluates improvements post-implementation
• · Develops work standards and conducts performance evaluations of subordinate staff
• · Conducts and facilitates training for staff to ensure strategic work plans are developed according to established guidelines

Additional duties may be required for this position

Location: 2 N. LaSalle St., Chicago, IL 60602

Days: Monday-Friday

Hours: 8:00am-4:00pm (flexible)

Qualifications

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

Graduation from an accredited college or university with a Master's degree, plus four years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting of which two years are in a supervisory role related to the responsibilities of the position, or an equivalent combination of education, training and experience.

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. Interviewed applicants who possess the qualifications best suited to fulfill the responsibilities of the position will be selected. Interviewed bid applicants possessing the qualifications best suited to fulfill the responsibilities of the position based on the interview will be selected in seniority order according to the collective bargaining agreement. The interviewed non-bidder candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview and skills assessment/written exercise will be selected.

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

The City of Chicago is committed to providing fair chance hiring and welcomes applicants with past convictions, recognizing the value of a diverse workforce and the potential for growth and positive change.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst, Consulting, and Information Technology

• Industries

  Technology, Information and Media, Operations Consulting, and IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

Pension plan

Paid maternity leave

Paid paternity leave

Tuition assistance

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