Chief Operating Officer - Sales Operations - AI/ML Focused Digital Transformation Services

Stralynn Consulting Services, Inc.; Nashville (TN); Hybrid; USD 120,000 - 180,000; Full time

Job summary

An innovative company is seeking a hands-on COO to lead operational excellence and drive digital transformation. This role involves managing day-to-day operations, spearheading strategic initiatives, and fostering a high-performing team culture. The ideal candidate will have a strong background in sales, operations, and technology, particularly in AI and digital tools. With a focus on process improvement and customer satisfaction, this position offers significant growth opportunities in a fast-paced startup environment. Join a team of top global minds dedicated to bridging digital and legacy operational models.

Benefits

Growth Opportunities

Flexible Work Environment

Qualifications

• 5-10 years of experience in sales and operations management.
• Strong understanding of AI/ML and digital transformation technologies.
• Excellent communication and leadership skills.

Responsibilities

• Manage daily operations and strategic planning.
• Drive sales growth and optimize pricing strategies.
• Build and maintain strong relationships with stakeholders.

Skills

Leadership

Communication

Interpersonal Skills

Project Management

Process Improvement

Strategic Planning

AI/ML Knowledge

CRM Knowledge

Financial Management

Adaptability

Education

MBA

Bachelor's Degree in Business or Technology

Tools

AI/ML Platforms

CRM Systems

ERP Systems

Job description

Job Overview:

We are seeking a US-based COO for Stralynn Consulting Services, Inc, a digital transformation with AI-focused niche professional services provider. Must be a hands-on leader with a strong understanding of sales, operations, and technology (AI/ML, CRM, ERP among others).

They will manage day-to-day sales and operations, drive strategic initiatives, and ensure the company's success. They should also be able to build a high-performing team, manage relationships, and focus on process improvement.

Must have an MBA from a top B school (non-negotiable) and should be technology savvy with required AI knowledge, operations tools knowledge. Strong attitude to make things happen, and creativity for finding solutions is highly desired for this role. Individual should be a multi-tasker to be able to take up miscellaneous tasks working with a fast-growing small business. Should be transparent and hard-working with excellent communication skills in verbal and written.

Roles & Responsibilities:

1. Operational Leadership: Manage daily operations, including strategic planning, team management, process improvement, and resource allocation.
2. Sales and revenue growth: Manage and work closely with the sales team to develop and implement effective sales strategies, identify new revenue streams, and optimize pricing strategies.
3. Strategic Execution: Implement the company's vision and strategic goals, focusing on operational efficiency and cost reduction.
4. Team Building: Recruit, train, and manage employees, fostering a positive and high-performing team culture.
5. Relationship Management: Build and maintain strong relationships with partners, clients, and other stakeholders.
6. Digital Transformation Focus: Stay updated on the latest digital technologies and their applications in the industry, ensuring the company leverages the right tools and strategies.
7. Performance Monitoring: Track key performance indicators (KPIs), analyze data, and make data-driven decisions to improve operations.
8. Financial Management: Develop and manage budgets, track expenses, and ensure financial stability.
9. Customer Satisfaction: Drive customer satisfaction and retention through improved operational processes and customer experiences.
10. Innovation: Encourage and support innovation within the company, exploring new technologies and approaches to improve operations.
11. Compliance: Ensure the company adheres to all relevant regulations and legal requirements.

Qualifications:

1. Experience: A minimum of 5-10 years of experience in company sales and operations management, focused on AI/ML and Customer experience technology or digital transformation environment.
2. Skills: Strong leadership, communication, and interpersonal skills. Experience in project management, process improvement, and strategic planning.
3. Education: A Bachelor's degree in business, technology, or a related field is preferred. An MBA or other relevant advanced degree is a plus.
4. Technology Knowledge: A strong understanding of digital technologies, platforms, and trends relevant to the digital transformation industry.
5. Technical Proficiency: Familiarity with the latest technology and tools related to AI/ML, CRM, and other platforms.
6. Adaptability: Ability to work in a fast-paced, dynamic startup environment and adapt to changing priorities.

Additional Considerations:

• Startup Context: As the COO for a startup, the role will have a broader range of responsibilities.
• Hands-On Approach: The COO will need to be comfortable getting their hands dirty and actively participating in operational activities, particularly in the early stages of the startup.
• Collaboration: The COO will work closely with the CEO and Chairwoman of the company and other executives to ensure the company's success.

Perks & Benefits:

• Growth Opportunities: Career advancement potential in a fast-growing company.
• Flexible Work Environment: Ability to work remotely when not traveling, with a focus on outcomes rather than hours.

About Stralynn:

STRALYNN, a pioneer in Digital Transformation, has a mission to bridge the chasm of digital and legacy operational models. We differentiate ourselves as the execution excellence role model of complex implementations with a focus on Data-First strategy.

Stralynn is headquartered in the USA, with offices in Canada and India. With a talented global team, Stralynn provides niche services in business technology assessments and business process transformations, scaling from simple to mature enablement. Our Digital Transformation dossier helps our customers achieve multi-X EBITDA and growth agility. Our Digital Capsules enable 90-day solution turn-up to help enterprises stay agile. Our STRABASE methodology supports self-sufficient automation and benefits-driven approaches.

Our People, the Stralynn Digitization team, are top global innovative minds from Fortune 500 companies. We pride ourselves on nurturing our team with the latest updates in operating models and technologies. Our high-caliber consultants focus on unmatched execution excellence to meet our customers' goals.

We focus on customer experiences, collaboration, and leveraging proven transformational practices. We believe in our ability to help our customers See Beyond Digital.