Chief Operating Officer

Micron Technology Holdings (Pvt) Ltd; United States; Remote; USD 180,000 - 320,000; Full time

Job summary

Softplan seeks a Chief Operating Officer to lead day-to-day operations across legal, infrastructure, public management, health, and international project solutions. This full-time, remote position partners with the executive team to align operations with strategic goals and scale processes for growth.

The COO will drive performance by implementing scalable workflows, managing cross-functional teams, monitoring KPIs, and strengthening controls, reporting on financial performance and risk to

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Economics, or related field; MBA preferred.
• Experience in executive-level roles within technology, SaaS, or complex service organizations.
• Strong leadership and cross-functional coordination.
• Excellent communication, negotiation, and stakeholder management across diverse teams and cultures.
• Ability to lead remote teams and drive change.

Responsibilities

• Oversee day-to-day operations across Softplan’s business units and international project solutions.
• Lead operational planning, implement scalable processes, and optimize workflows to support growth.
• Monitor performance indicators and drive improvements in productivity, quality, and customer satisfaction.
• Collaborate with the executive team on business planning, financial performance, and risk management; support budgeting and governance.
• Foster accountability and innovation, strengthen internal controls, and represent operations in stakeholder discussions.

Skills

Business planning

Operations management

Analytics & KPIs

Finance & budgeting

Executive leadership

Stakeholder management

Remote team leadership

Education

Bachelor's degree

MBA

Job description

Company Description

Softplan is a Brazilian technology company dedicated to making public and private organizations more transparent, efficient, and agile through modern, innovative software solutions. With 28 years in the market, Softplan has deep expertise in developing and implementing management systems for Legal departments, Infrastructure and Construction, Public Management, Health, and projects co-financed by international organizations. The company is recognized for supporting complex operational environments and enabling data-driven decision‑making. Professionals joining Softplan have the opportunity to work with impactful solutions that improve services and processes across key sectors of the economy. The organization values continuous learning, innovation, and collaboration across multidisciplinary teams.

Role Description

The Chief Operating Officer (COO) is a full‑time, remote role responsible for overseeing day‑to‑day operations across Softplan’s business units and ensuring alignment with strategic objectives. The COO will lead operational planning, implement scalable processes, and optimize workflows to support growth in legal, infrastructure, public management, health, and international project solutions. This role involves managing cross‑functional teams, monitoring performance indicators, and driving improvements in productivity, quality, and customer satisfaction. The COO will collaborate closely with the executive team on business planning, financial performance, and risk management, as well as support budgeting, resource allocation, and operational governance. Additional responsibilities include fostering a culture of accountability and innovation, strengthening internal controls, and representing operations in key stakeholder and partner discussions.

Qualifications

• Strong Business Planning and strategic leadership skills, with experience defining and executing long‑term operational roadmaps.
• Demonstrated expertise in Operations Management, including process optimization, performance management, and cross‑functional coordination.
• Advanced Analytical Skills for interpreting data, building KPIs, and supporting evidence‑based decision‑making.
• Solid knowledge of Finance and Budgeting, including cost control, forecasting, and resource allocation.
• Proven experience in executive‑level roles within technology, SaaS, or complex service organizations.
• Excellent communication, negotiation, and stakeholder management skills across diverse teams and cultures.
• Ability to lead remote teams, drive change, and build a high‑performance, inclusive work environment.
• Bachelor’s degree in Business Administration, Engineering, Economics, or related field; an MBA or equivalent advanced degree is preferred.
• Experience in public sector, legal, infrastructure, health, or internationally funded projects is an advantage.