Chief Operating Officer

Strativia; United States; On-site; USD 180,000 - 270,000; Full time

Benefits offered by this job

Competitive salaries

Health benefits

401k matching

Job summary

Strativia seeks a Chief Operating Officer to design and execute customer growth strategies while leading operations, HR, IT, and programs. This role oversees contracts with significant revenue, drives process improvements, and guides organizational change.

The COO partners with Sales to win new business and delivers excellence across diverse GovCon programs. The position reports to the CEO and manages a five-direct-report team, requiring a strategic leader with a track record of operational

Qualifications

• Proven GovCon program management experience and operations leadership.
• Strong track record in leading large organizations or portfolios.
• Ability to develop and implement portfolio-level process improvements.

Responsibilities

• Oversee service delivery across offerings for a portfolio of customers.
• Lead Directors and their teams to ensure performance across contracts.
• Develop best practices and governance controls across the organization.
• Collaborate with HR to recruit, hire, and retain top talent.
• Support pipeline and capture activities with Sales for new revenue opportunities.
• Partner with Sales leadership to execute customer growth strategies.

Skills

GovCon program management

Operations leadership

Executive presence

Microsoft Office Suite

Education

Bachelor's degree

Master's degree preferred

Tools

Project

Excel

Job description

Job Purpose:

The COO will support both the development and execution of customer growth strategies and operational leadership as a key member of the Senior Management Team. The COO will report to the CEO. This position supervises the Business Development & Capture, Human Resources, Operations, Facilities, Information Technology, Projects & Programs, Contract Management and leading a team of five direct reports (VP of BD & Capture, HR Director, Civilian Operations Director, and DOD Operations Director). This role requires a strong leader with exceptional problem-solving and analytical skills. The successful candidate will have a keen eye for detail, a passion for growth, program and operational excellence, and a drive to deliver results.

What We Are Looking For:

• Results-oriented: You are a driver who translates ideas into plans and implements effective actions that move the needle in a timely manner. You are methodical, detail oriented, and hands-on, with strong experience in designing and implementing portfolio or organizational level process improvements.
• Customer driven: You are a leader who is passionate about and has successfully transformed and powered exceptional customer experiences through repeatable systems of culture, process, and technology.
• Enterprising: You are a growth minded operator who identifies new customer value and company efficiency opportunities within existing engagements and partners well with Sales colleagues to help pursue and win new business.

Responsibilities:

• The COO will be responsible for managing service delivery across all offerings for a portfolio of customers. While partnering with other team member on strategy, youll be responsible for key deliverables of customer experience, operational delivery, and new Business Development & Capture .
• Lead a team of Directors and their teams to orchestrate customer value and contractual requirements delivery to ensure technical, schedule, and financial performance across a diverse portfolio of customers and contracts ranging from facilities and logistics support to highly complex technology implementation and support to mission centric program support services.
• Collaborate across the organization to develop best practices and standard processes that are effective and allow teams to operate efficiently and with appropriate governance controls.
• Managing and working with HR team to lead the charge to recruit, hire, and retain market leading talent.
• Partner with Sales teams to support pipeline identification, business development, capture, and bid and proposal activities for renewal, new and additional revenue opportunities.
• Partner with Sales leadership and support the development and execution of customer growth strategies for key customers as part of our organizational growth strategies.
• Leverage existing and new relationships within agency programs and partner channels (other GovCons).

Travel Requirements:

This position is open nationally, with a preference for candidates based in the greater Washington, D.C. metropolitan area and will require up to 30% travel.

Qualifications / Experience:

• Proven experience in GovCon program management, implementation and operations experience required.
• Experience managing organizations or portfolios within a $50M-$300M revenue range, or similar scale environments.
• In-depth knowledge of government business development & capture management processes and procurement procedures.
• Proven experience managing government regulations and compliance requirements in an ethical and principled manner.
• Strong relationships within agency programs and partner channels (other GovCons).
• Strong executive presence, polish, and emotional intelligence.
• Approach business challenges from a macro perspective, resolve strategic issues effectively and manage and mitigate risks.
• Ability to effectively select, develop, coach, empower and motivate staff to ensure growth in their scope of responsibility and accountability for operational excellence.
• Ability to lead change and establish operational metrics/key indicators for process control, communication, and performance improvement.
• Approach business challenges from a macro perspective and resolve strategic issues effectively.
• Ability not only to communicate clearly with an understanding of your audience, but also to present ideas and gain commitments that are crucial to the success of the business.
• Knowledge and ability to develop and/or interpret operating plans and budgets.
• Ability to manage multiple, complex projects and changing priorities, work extended hours when required, make sound decisions under pressure.
• Ability to collaborate and work effectively in a highly matrixed and often geographically dispersed working environment.
• Proficient in Microsoft Office Tools; specifically, Word, Excel, and Project.
• 12+ years experience operations leadership
• Bachelor's degree required, Masters degree preferred.

Whats In It for You:

• Be instrumental in designing something new. Bring your expertise and make this opportunity uniquely yours.
• Strativia is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
• Be a part of organizational transformation. Nows the time to join. Strativia is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries, health benefits, matching 401k contributions along with robust training and development plans to help ensure that our employees are happy and motivated.

Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets