Chief Operating Officer

The Resume Database; Miami (FL); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Real ownership and influence

Flexibility and autonomy

Job summary

The Resume Database in Miami is seeking an experienced COO to scale operations from $3M to $10M+. You will manage fulfillment operations, supplier relationships, and set operational KPIs while directly reporting to the CEO.

Ideal candidates will have 7+ years in operations, especially in ecommerce. This role offers flexibility, autonomy, and a chance to influence major decisions in a fast-growing company.

Qualifications

• 7+ years of operations experience, ideally at a DTC or ecommerce company.
• Proven track record building and managing small teams.
• Strong analytical mindset comfortable in spreadsheets.

Responsibilities

• Oversee end-to-end fulfillment operations and 3PL relationships.
• Manage day-to-day operations across customer service and warehousing.
• Develop operational KPIs and report weekly to the CEO.

Skills

Operations experience

Team management

Ecommerce tools (Shopify, 3PL)

Analytical mindset

Supplier management

Bias for action

Tools

Shopify

3PL platforms

WMS

Job description

• We’re a fast-growing ecommerce brand doing $3M in annual revenue and we’re looking for a hands‑on COO to help us scale to the next level. This is a player‑coach role- you’ll be building systems and processes while still rolling up your sleeves to get things done. If you thrive in lean, scrappy environments and love turning operational chaos into clarity, we want to hear from you.
• What you’ll own
• End-to-end fulfillment operations including 3PL relationships, shipping carriers, and inventory management
• Day-to-day team management across customer service, operations, and warehouse functions
• Our tech stack (Shopify, ERP, helpdesk tools) and identifying automation opportunities
• Customer experience standards CS policies, returns/refunds processes, and escalation handling
• Operational KPIs including COGS, fulfillment costs, margins, and CAC with weekly reporting to the CEO
• Vendor and supplier relationships contracts, lead times, and supply chain resilience
• Building the SOPs and org structure that get us from $3M to $10M+

What we’re looking for

• 37 years of operations experience, ideally at a DTC or ecommerce company
• Proven track record building and managing small teams
• Comfort with ecommerce tools Shopify, 3PL platforms, WMS, and similar systems
• Strong analytical mindset you’re comfortable in spreadsheets and love a good dashboard
• Experience managing supplier and vendor relationships
• A bias for action and the ability to move fast without breaking things

Compensation:

$100-200k

• Real ownership you’ll have a direct line to the CEO and a seat at the table on every major decision
• A business with strong fundamentals and room to grow
• Flexibility and autonomy we care about results, not hours logged
• The chance to build something from the ground up and grow into a true executive role

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