Operations & Business Strategy Manager

SBH Fashion; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

SBH Fashion is seeking an Operations & Strategy Manager to work directly with the Founder in New York. This role sits at the intersection of strategy, operations, project management, technology, and growth, translating ideas into action and driving initiatives across the organization.

You will own cross-functional projects, identify operational gaps, and implement scalable processes as the business scales, including evaluating AI tools and new workflows to boost productivity and reporting.

Qualifications

• Approximately 5–10 years of experience in strategic operations, business operations, project/program management, Chief of Staff, or similar cross-functional roles.
• Experience in personal care, beauty, baby/kids, wellness, CPG, or consumer products preferred.
• Highly AI-savvy with interest in leveraging emerging tech to improve operations.
• Strong project management skills to handle multiple initiatives and stakeholders.
• Commercial mindset understanding of how ecommerce, Amazon, retail, marketing, and ops collaborate.
• Analytical and strategic while able to execute hands-on.
• Resourceful, proactive, organized, with ability to bring structure to a fast-moving environment.
• Strong communicator across functions and levels.
• High ownership with willingness to grow with the business.

Responsibilities

• Partner with the Founder on business strategy, growth initiatives, operational priorities, and special projects.
• Own cross-functional projects from concept to execution with timelines and accountability.
• Coordinate across sales, Amazon/ecommerce, marketing, product, and operations.
• Translate high-level objectives into actionable project plans and maintain momentum.
• Identify gaps and opportunities to create scalable processes as the business grows.
• Evaluate and implement AI tools, automation, and new workflows to boost productivity.
• Work with Amazon and sales teams to strengthen marketplace performance and retail growth.
• Conduct market and competitive research to inform strategic decisions.
• Build analyses, presentations, trackers, and reporting for visibility.
• Establish processes and rhythms for a rapidly scaling organization.
• Serve as a true right hand to the Founder with growing responsibility.

Skills

Strategic operations

Project management

AI tools

Analytics

Cross-functional collaboration

Communication

Job description

Job Title: Operations & Business Strategy Manager

A rapidly growing baby and personal care business backed by the resources and infrastructure of a leading, family-owned children’s products company is seeking an Operations & Strategy Manager to work directly alongside the Founder.

This is a highly visible, all-encompassing role for someone who thrives in an entrepreneurial environment and wants exposure to nearly every area of a growing business. Sitting at the intersection of strategy, operations, project management, technology, and growth, this person will act as a strategic extension of the Founder—helping turn ideas into action, drive key initiatives forward, and build more efficient ways of operating as the company scales.

The business has established significant retail momentum, with its core baby care brand currently sold in approximately 3,500 Walmart stores, a launch underway across 500 Sam’s Club locations, a growing presence on Amazon and TikTok, and additional retail expansion opportunities in development.

While this is a lean entrepreneurial team, the business has the full support, infrastructure, and global resources of its parent company, which has been established in the children’s industry for more than 60 years.

What You'll Do

• Partner directly with the Founder on business strategy, growth initiatives, operational priorities, and special projects across the organization.
• Own and drive cross-functional projects from concept through execution, establishing timelines, priorities, deliverables, and accountability.
• Serve as a central point of coordination across sales, Amazon/ecommerce, marketing, product, operations, and other internal teams.
• Translate high-level ideas and business objectives into actionable project plans and ensure initiatives continue moving forward.
• Identify operational gaps, inefficiencies, and opportunities to create more scalable processes as the business grows.
• Take a hands-on role in evaluating and implementing AI tools, automation, and new workflows that improve productivity, reporting, communication, and decision‑making.
• Work closely with Amazon and sales teams to identify opportunities to strengthen marketplace performance and support broader retail growth.
• Conduct competitive, category, and business research to help inform strategic decisions and identify new opportunities within baby and personal care.
• Build analyses, presentations, trackers, and reporting that provide greater visibility into key initiatives and business performance.
• Help establish processes and operating rhythms for a rapidly scaling organization while remaining flexible enough to jump into high-priority projects as they arise.
• Function as a true right hand to the Founder, with exposure to executive-level decision-making and the opportunity to take on increasing responsibility as the organization expands.

What We’re Looking For

• Approximately 5–10 years of experience across strategic operations, business operations, project/program management, Chief of Staff, strategy, or similarly cross-functional roles.
• Experience within personal care, beauty, baby/kids, wellness, CPG, or another consumer products business strongly preferred.
• Highly AI-savvy, with a genuine interest in leveraging emerging technology to improve how businesses operate; experience implementing AI tools or automation into workflows is especially valuable.
• Strong project management skills with the ability to manage multiple initiatives, stakeholders, and priorities simultaneously.
• Commercial mindset with an understanding of how ecommerce, Amazon, retail, sales, marketing, and operations work together to grow a consumer brand.
• Analytical and strategic, but equally comfortable rolling up your sleeves and executing.
• Resourceful, proactive, highly organized, and able to bring structure to an entrepreneurial, fast-moving environment.
• Strong communicator who can work effectively across functions and levels of an organization.
• Someone energized by a high-ownership role without a narrowly defined lane and excited to grow alongside the business.

Salary $100,000