Chief Operating Officer

hellocare.ai; Clearwater (FL); On-site; USD 250,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Professional growth

Impactful work

Job summary

hellocare is seeking an On-site Chief Operating Officer (COO) to lead daily operations and scale our AI-powered virtual care platform. Reporting to the CEO, the COO will drive operational excellence, implement scalable processes, and ensure successful delivery across hospitals, home care, and clinics.

The ideal candidate has 5+ years of senior operational leadership, healthcare/telehealth experience, and a data-driven mindset.

Qualifications

• 5+ years of senior operational leadership experience in healthcare/telehealth environments.
• Experience managing complex operations and driving efficiency in high-growth settings.
• Deep understanding of healthcare operations, regulatory environments, and risk management.

Responsibilities

• Develop and implement operational strategies aligned with growth objectives.
• Streamline workflows and processes to improve efficiency and scalability.
• Oversee delivery of virtual care solutions with healthcare partners.
• Collaborate with product, finance, sales, and clinical teams to align objectives.
• Build and lead a high-performing operations team with a culture of accountability.
• Establish and monitor KPIs to drive continuous improvement.
• Strengthen relationships with healthcare systems and partners.
• Ensure compliance with healthcare regulations and mitigate operational risks.
• Contribute to strategic planning with executive team and drive innovation.

Skills

Operational leadership

Healthcare operations

Telehealth

Data-driven decision-making

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration or Healthcare Management

Tools

ERP systems

CRM

Job description

hellocare is a leader in AI-assisted virtual care delivery, offering an integrated platform that combines advanced software, proprietary hardware, and powerful AI to transform the way healthcare is delivered across hospitals, home care, and primary care settings.

Our comprehensive platform supports Virtual Nursing, Virtual Patient Observation (Sitting), Telehealth, and Patient Engagement—alongside digital whiteboards, room signage, remote patient monitoring (RPM), and AI-powered clinical workflow automation. Our AI-driven fall prevention and detection capabilities are setting new standards for inpatient safety.

Following our recently announced $47 million growth round, backed by leading health systems , hellocare is in hypergrowth mode and scaling rapidly across the U.S. to meet rising demand for smarter, more efficient care delivery models.

We’re on a mission to bridge healthcare and technology to ensure care is accessible, scalable, and efficient—for both providers and patients.

Role Overview: On-site Chief Operating Officer (COO)

Join our mission-driven team as a Chief Operating Officer (COO), a senior executive role reporting directly to the CEO and Founder. As COO, you will oversee the daily operations of hellocare, ensuring our innovative solutions are delivered with excellence and scale. You will play a vital role in driving operational efficiency, ensuring seamless implementation of our virtual care solutions, and fostering a culture of collaboration and impact. This is your opportunity to transform healthcare operations and make a lasting impact in the industry.

By joining hellocare, you will directly impact the lives of healthcare professionals and patients alike, ensuring our operational strategies support our vision to revolutionize healthcare delivery.

Key Responsibilities:

• Operational Leadership: Develop and implement operational strategies that align with hellocare’s growth objectives and mission.
• Process Optimization: Streamline workflows and processes to enhance efficiency and scalability across all aspects of operations.
• Service Delivery Excellence: Oversee the delivery of hellocare’s solutions, ensuring timely and successful implementations for our healthcare partners.
• Cross-Functional Collaboration: Work closely with product, finance, sales, and clinical teams to ensure alignment and seamless execution of company objectives.
• Team Leadership: Build and lead a high-performing operations team, fostering a culture of accountability, innovation, and excellence.
• Performance Metrics: Establish and monitor KPIs to measure operational success and identify opportunities for continuous improvement.
• Client Relationships: Strengthen relationships with healthcare systems and partners to ensure satisfaction and long-term collaboration.
• Compliance and Risk Management: Ensure compliance with healthcare regulations and industry standards while mitigating operational risks.Strategic Planning: Collaborate with the executive team to set and execute the company’s strategic goals.
• Innovation: Leverage data and industry insights to drive innovation in virtual care delivery and operational processes.

Your Profile:

• Experience: 5+ years of senior operational leadership experience, ideally in the healthcare, technology, or telehealth sectors.
• Expertise: Proven track record of managing complex operations and driving efficiency in a high-growth environment.
• Industry Knowledge: Deep understanding of healthcare operations, including regulatory environments and operational challenges.
• Leadership: Demonstrated ability to build and lead high-performing teams in a fast-paced setting.
• Communication: Strong communication and interpersonal skills, with the ability to engage diverse stakeholders.
• Analytical Skills: Exceptional problem-solving and decision-making skills, with a data-driven approach to operational management.
• Technology Proficiency: Familiarity with operational management tools and healthcare technology solutions.
• Education: Bachelor’s degree in Business Administration, Healthcare Management, or related field; advanced degree preferred.

Why Join hellocare?

• Be part of a company that is leading the transformation of virtual care delivery, partnering with the top health systems across the country.
• Opportunities for professional growth in high-growth environment with cutting-edge technology that is directly solving critical healthcare challenges like nurse shortages and clinician burnout.
• Competitive salary with performance-based incentives.
• Comprehensive health insurance and benefits.
• A dynamic, supportive team culture that foster innovation and impact.
• Make a real difference in the future of healthcare delivery in a fast-paced, innovative environment.

• More about hellocare: https://hellocare.ai/