Chief of Staff-US

Shufti; United States; Remote; USD 180,000 - 280,000; Full time

Job summary

Shufti, a global identity verification and AML compliance platform, is seeking an experienced Chief of Staff to drive operational excellence across the organization. You will own day-to-day operations, translate strategy into executable plans, and partner with Engineering, Product, Sales, Compliance, Finance, Marketing and HR to hit ambitious goals.

Reporting to the COO, the role is fully remote for a US-based leader and requires strong cross-functional leadership, analytical skills, and

Qualifications

• 10+ years in business operations, strategy, or general management with senior ops leadership
• Experience guiding multiple functions in high-growth tech/fintech environments
• Track record translating strategy into execution with measurable outcomes
• Strong cross-functional collaboration with C-suite and Boards
• Analytical and financial acumen; comfort with KPIs, budgets, forecasting
• Excellent written and verbal communication; executive reporting skills
• Experience building processes, governance, and operating cadences from scratch
• Ability to work independently in a remote-first, fast-paced setting with competing priorities

Responsibilities

• Own end-to-end business operations across all departments, ensuring alignment and delivery
• Oversee daily performance, identify bottlenecks, and implement speed/quality/cost improvements
• Design and improve operating processes, SOPs, and workflows
• Translate strategy into annual and quarterly plans, OKRs and targets
• Lead cross-functional initiatives and projects from concept to delivery
• Manage relationships with leadership, Board, investors, partners and vendors
• Establish governance, decision-making frameworks and ownership across functions
• Prepare leadership and Board materials and performance reports
• Define and monitor company-wide KPIs and dashboards
• Evaluate and implement tools/systems for scaling and risk management
• Collaborate with HR on org design and headcount planning
• Support hiring and onboarding of senior team members
• Foster a remote-first culture built on ownership, transparency and collaboration

Skills

Business operations

Strategy execution

Cross-functional collaboration

Stakeholder management

Data analytics

Executive reporting

Governance & processes

People leadership

Education

Bachelor's degree in Business Administration / Operations / Finance or related field

Job description

About Shufti

Shufti is a global identity verification and AML compliance platform trusted by banks, fintechs, crypto businesses

and enterprises worldwide. Our AI-powered KYC, KYB and AML solutions verify users across 240 countries and

territories and 150 languages, helping businesses onboard genuine customers, prevent fraud and stay

compliant. Founded in 2017, our mission is simple: eliminate identity mistrust.

The Role:

We are looking for an experienced, execution-focused Chief of Staff to drive business operations across Shufti.

Reporting to the Chief Operating Officer, you will own the operational rhythm of the company: running day-to-

day operations, turning strategy into executable plans, and working hand in hand with leaders across

Engineering, Product, Sales, Customer Success, Compliance, Finance, Marketing and HR to make sure the

business runs efficiently and hits its goals. This is a fully remote role for a US-based leader.

Key Responsibilities

1. Business Operations Leadership

• Own and manage end-to-end business operations across all departments, ensuring teams are aligned,

resourced and delivering.

• Oversee daily operational performance, identify bottlenecks and implement solutions that improve speed,

quality and cost.

• Design, document and continuously improve operating processes, workflows and SOPs across the company.

• Make and drive operational decisions with a high degree of autonomy and ownership.

2. Strategy & Execution

• Translate company strategy into clear annual and quarterly plans, OKRs and measurable targets for each department.

• Lead strategic initiatives and special projects from concept to delivery, including new market entry,partnerships and operational scaling.

• Track progress against goals, flag risks early and hold teams accountable for outcomes.

• Support the planning and execution of budgets, forecasts and resource allocation with Finance.

3. Cross-Functional Collaboration & Stakeholder Management

• Act as the central connection point between departments, removing silos and driving alignment on priorities.

• Partner with department heads to resolve cross-team dependencies, conflicts and escalations.

• Manage relationships with key internal and external stakeholders, including leadership, the Board, investors,partners and vendors.

• Represent operations in leadership forums and communicate decisions and priorities clearly across the organization.

4. Operating Cadence & Governance

• Own the company operating cadence: leadership meetings, weekly business reviews, quarterly business reviews and planning cycles.

• Prepare leadership and Board materials, business updates and performance reports.

• Establish governance, decision-making frameworks and clear ownership (RACI) across functions.

• Ensure follow-through on decisions and action items across the leadership team.

5. Performance Metrics & Business Intelligence

• Define and monitor company-wide KPIs and operational dashboards covering revenue, delivery, customer, and efficiency metrics.

• Analyze data to uncover trends, surface insights and recommend actions to leadership.

• Build reporting that gives every department visibility into performance and progress.

6. Vendor, Systems & Process Excellence

• Manage key vendor and partner relationships, contracts and service levels.

• Evaluate and implement operational tools and systems that help the company scale.

• Drive operational compliance and risk management in partnership with Legal, Compliance and Security, in line with a regulated industry.

7. People & Organizational Effectiveness

• Partner with HR on organizational design, workforce planning and headcount prioritization.

• Support leadership hiring and onboarding of senior team members.

• Foster a high-performance, remote-first culture built on ownership, transparency and collaboration.

What You Bring

• 10 years of experience in business operations, strategy, management consulting or general management, including 4 years in a senior operations leadership role.

• Proven experience running operations across multiple functions in a high-growth technology, SaaS, fintech or RegTech company.

• Track record of translating strategy into execution and delivering measurable results.

• Exceptional cross-functional collaboration and stakeholder management skills, with experience working closely with C-suite executives and Boards.

• Strong analytical and financial acumen; comfortable with KPIs, budgets, forecasting and data-driven decision-making.

• Excellent written and verbal communication, with the ability to create clear executive-level reports and presentations.

• Experience building processes, operating cadences and governance frameworks from the ground up.

• Ability to operate independently, manage competing priorities and make sound decisions in ambiguous situations.

• Bachelor's degree in Business Administration, Operations, Finance or a related field.

Nice to Have

• MBA or relevant advanced degree.

• Background in management consulting or a previous Chief of Staff role.

• Experience in identity verification, cybersecurity, compliance or financial services.

• Experience leading global, distributed teams across multiple time zones.

Key Competencies

• Business Operations Strategic Execution Stakeholder Management Cross-Functional Leadership

• Process Optimization Data & KPI Driven Executive Communication Problem Solving