CHIEF OF STAFF, RESOURCE DEVELOPMENT

CARE; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

CARE seeks a Chief of Staff, Resource Development, in Atlanta to support the CRO, lead the Office of the CRO, and drive cross‑channel performance across RD. You will manage senior leadership initiatives, ensure timely decisions, and coordinate cross‑team priorities in a dynamic, mission-driven environment.

Ideal candidates bring a decade of fundraising/operational experience, superb communication, and a strong ability to translate strategy into delivery using AI-enabled tools.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• At least 10 years in revenue development, fundraising operations, strategy, or related roles.
• Experience as trusted advisor, chief of staff, or senior deputy to an executive leader.

Responsibilities

• Serve as the CRO's right hand and lead the Office of the CRO.
• Lead the RD’s central Execution & Performance engine.
• Drive organisation-wide implementation across RD.
• Join up the SLT rhythm and cross-channel collaboration.

Skills

Executive support

AI tools

Cross-functional leadership

Communication

Change management

Education

Bachelor's degree

Tools

Salesforce Nonprofit Cloud

Job description

Work Location: US - Atlanta, GA

Type of Post: Not Applicable

Other Possible Location: US- Washington, DC

Funding: APPROVED

Expected Travel: up to 10%

Type of Contract:

Language Requirement: English

Application Deadline:

Employee Duration: Full-Time

Starting salaries are based on various factors, including candidate experience, education, knowledge, skills, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.

Who We Are

As a global leader, CARE is shaping the future of the humanitarian and development sector. Each year, we deliver support and services to millions of people globally. We do this by focusing on our mission and vision, and the values of equality and excellence that guide our organization. We seek dedicated individuals who align with our mission and are passionate about making it a reality by collaborating with others, embracing learning and innovation, and delivering results.

What We Are Looking For

At CARE, we value diversely talented people who can bring different experiences and perspectives to our organization. We know that not all applicants will have every skill and qualification. We encourage everyone who meets the minimum required qualifications to apply. Having one or more of the preferred qualifications will strengthen an application. But, even if you are earlier in your career or followed a non-traditional educational or professional path, we hope you will consider a career at CARE.

Job Title: CHIEF OF STAFF, RESOURCE DEVELOPMENT

Job Location(s): US - Atlanta, GA

Job Summary

Reporting to the Chief Revenue Officer (CRO), the Chief of Staff is the CRO’s right hand and the connective spine of Resource Development (RD) — a trusted advisor who acts with delegated authority, holds the division’s biggest cross-team initiatives together, and owns its central operational engine so the CRO is freed to focus on CARE’s biggest new growth opportunities. The role provides senior leadership to RD’s central Execution & Performance function (Performance, Analytics & AI; Gift Processing & Supporter Care; Planning & Analysis) through the Executive Director, oversees the new Global Markets & Resource Mobilization function, manages the central CRO team budget, and leads the implementation of organisation-wide priorities across a diverse set of channels. It joins up the dots across RD — driving cross-channel collaboration, the strong running of the Senior Leadership Team, and one cohesive, world-class culture of performance and belonging. A member of the RD Senior Leadership Team, the Chief of Staff leads the division’s central operational engine rather than a fundraising channel, working in close partnership with the channel leads. Leading a small Office of the CRO (Executive Assistant and Cross-Team Coordinator), it is accountable for ensuring nothing falls through the cracks — from the CRO’s most strategic priorities to the operational detail — personally driving the high-judgment work and directing the team on the rest. As the bridge between the CRO, the RD Senior Leadership Team, and teams across CARE, it turns strategy into delivery and creates the capacity for CARE’s Revenue Strategy to accelerate.

Responsibilities

Serve as the CRO's right hand and lead the Office of the CRO

• Act as trusted advisor, thought partner, and sounding board to the CRO — bringing judgment and discretion to the CRO’s most important decisions and priorities.
• Act with delegated authority on the CRO’s behalf — representing and deputising for the CRO in meetings and forums, and ensuring decisions are made, communicated, and followed through.
• Lead a small, high-performing Office of the CRO (Executive Assistant and Cross-Team Coordinator) accountable for the CRO being prepared, protected, and ahead — setting the standard, owning the outcomes, and personally handling the high-judgment work.
• Ensure the CRO is fully prepared for every high-stakes moment — Board and ELT engagements, donor meetings, All Staff — personally writing and creating briefings, talking points, and presentations, not only coordinating them.
• Own the CRO’s information flow: direct constant management of the inbox and correspondence, triaging and prioritising so nothing time-sensitive is missed.
• Establish and maintain a daily dashboard giving the CRO a real-time view of priorities, commitments, decisions pending, and key metrics.
• Write on the CRO’s behalf and in the CRO’s voice, and use AI fluently to bring efficiency, speed, and impact across the Office of the CRO.
• Manage the central CRO team budget effectively, deploying resources to the highest-value priorities.
• Hold together and drive follow-through on the CRO’s commitments and the major cross-team projects the CRO is personally sponsoring.

Lead RD’s central Execution & Performance engine

• Provide senior leadership to the central function that powers RD, line-managing the Executive Director, Performance, Analytics & AI, and overseeing — through the ED — Gift Processing & Supporter Care and Planning & Analysis.
• Drive a significant step-up in dynamic analytics and insight-driven performance across the engine — ensuring data, analytics and AI capability, gift processing, and financial planning work as one, in service of the channels and the donor experience.
• Partner with the Strategy and Finance teams and others to contribute to overall performance management and reporting across RD.
• Own the operating rhythm of RD — planning cycles, performance reviews, and cross-channel campaigns and activity — so operations move at the speed of fundraising and the market.
• Line-manage the Director, Global Markets & Resource Mobilization — a lighter-touch supervisory relationship supporting the Director to build the new function that connects fundraising opportunities across CARE members, supports Country Offices, and sets up new markets.
• Partner with Digital as RD’s customer, respecting their ownership of the technology stack and data governance.

Drive the CRO’s biggest priorities and organisation-wide implementation across RD

• Lead team-wide strategic and change initiatives on behalf of the CRO, with strong project management and a results-based approach — freeing the CRO to focus on new strategic growth.
• Take the lead on implementing organisation-wide priorities and processes across RD in the most effective way, tailoring enterprise initiatives to land well across a diverse set of channels.
• Build and sustain close partnership with the Office of the President, Programs, Marketing, Finance, and other key teams across CARE.
• Represent RD and enable the CRO to delegate CARE-wide project leadership where appropriate; provide proactive status briefings and remove roadblocks.

Join up the dots: SLT rhythm, cross-channel collaboration, and a cohesive RD culture

• Join up the dots across RD — connecting channels, functions, and initiatives, actively encouraging cross-channel collaboration so the whole division moves together.
• Support the strong running of the RD Senior Leadership Team — owning the SLT operating rhythm and cadence (agendas, meetings, offsites, decisions, and follow-up) so the team runs with discipline and pace.
• Across a deliberately diverse set of channels, build and sustain one cohesive Resource Development culture — focused on world-class excellence, a culture of performance, and a strong sense of belonging and community.
• Support the CRO to inspire and engage the whole RD team, and oversee internal communications across RD and with global fundraising leadership across the CARE confederation.

Required Qualifications

• Required: Bachelor’s degree in a relevant field, or equivalent combination of education and work experience.
• At least 10 years of progressive experience in revenue development, fundraising operations, strategy, or similar roles within international NGOs or large nonprofits, including senior leadership of teams and functions.
• Experience serving as a trusted advisor, chief of staff, or senior deputy to an executive leader, acting with delegated authority on their behalf.
• Proven track record leading operational or performance functions and driving execution across multiple stakeholders, channels, and geographies.
• Experience owning an executive or leadership-team operating rhythm — agendas, cadence, decisions, and follow-through — and managing budgets and resources against priorities.
• Proficient in the practical use of AI tools to drive productivity, quality, and insight, actively applying them to executive workflows.
• Exceptional organisational and prioritisation skills, with the ability to manage competing executive demands while ensuring no detail is dropped.
• Outstanding written and verbal communication — including the ability to write in another leader’s voice — and to create compelling executive presentations and briefings.
• Exceptional discretion and sound judgment in handling confidential and sensitive information.
• Strong interpersonal skills and political acumen, building trust and influence across all levels — including executive leaders and an independent confederation.
• Highly numerate, with the ability to review and interpret performance data effectively.
• Experience managing and developing multi-disciplinary teams.

Preferred Qualifications

• Master’s degree in a relevant field preferred.
• Experience in change management and organisational development.
• Familiarity with fundraising analytics, modern CRM (e.g., Salesforce Nonprofit Cloud), and AI-enabled operations.

CARE is an Equal Opportunity employer. We provide equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, religion, ancestry, national origin, age, disability, marital status, or veteran status, or any other characteristics protected under applicable law.

Starting salaries are based on internal equity, candidate experience, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.