Chief of Staff | Product & Innovation

EPIND Epicor India; Austin (TX); On-site; USD 138,000 - 235,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor is seeking a Chief of Staff for Product and Innovation in Austin, TX to partner with the Chief Product Officer and Chief Innovation Officer. You will shape priorities, drive decisions, and turn strategy into measurable progress across product, engineering, design, and AI.

You will build structures for execution, surface risks, and represent senior leadership in select meetings, owning initiatives from framing to transition to a long-term owner.

Qualifications

• Proven experience supporting senior leaders in software or tech, shaping strategy and operations.
• Strong business judgement and ability to influence without formal authority.
• High ownership, accountability, and clear communication.
• Fluency in product and AI concepts and their impact on customers.
• Ability to turn vague initiatives into actionable plans.

Responsibilities

• Shape strategic priorities by collecting facts and presenting options.
• Drive leadership meetings to decisions and commitments.
• Surface risks and dependencies across teams and escalate with actions.
• Represent executive intent in select meetings within delegated authority.
• Lead strategic initiatives from framing through delivery and handover.
• Prepare concise leadership communications and board materials.

Skills

Executive partnership

Strategic thinking

Cross-functional collab

Product & AI fluency

Clear communication

Decision support

Job description

Chief of Staff - Product and Innovation

Help shape the next chapter of Product and Innovation at Epicor. As Chief of Staff, you will serve as a trusted advisor and operating partner to the Chief Product Officer and Chief Innovation Officer across product, engineering, design, and AI. You will help shape priorities, strengthen decision-making, and turn strategy into measurable progress. You will bring structure to evolving work, anticipate where executive attention matters most, and take ownership without waiting for a fully defined assignment. We are seeking someone with strong business judgment, high ownership, and the ability to build trust and influence across senior leadership teams.

What you will be doing

• Shape and pressure-test strategic priorities by gathering facts and perspectives, challenging assumptions, and presenting clear options, tradeoffs, and recommendations.
• Keep leadership meetings and reviews focused on decisions and measurable commitments, working through accountable leaders to resolve dependencies and drive follow-through.
• Build trusted relationships across teams to surface emerging risks, competing priorities, and concerns, resolving issues where appropriate or escalating them with recommended actions.
• Represent the Chief Product Officer and Chief Innovation Officer in selected meetings, communicate agreed intent, and make decisions within delegated authority while elevating consequential choices for executive judgment.
• Lead selected strategic initiatives from initial framing through execution, delivery, and transition to a long-term owner.
• Prepare concise leadership and Board communications, ensuring key decisions, priorities, and expectations reach the people responsible for acting on them.

What you will likely bring

• Experience delivering results and working directly with senior leaders in a software or technology business through product, business operations, strategy and operations, or a Chief of Staff role.
• Hands-on operating experience, with demonstrated success taking complex work from an unclear starting point through execution.
• Sound business judgment and discretion, with the credibility to advise and respectfully challenge senior leaders, represent executive intent, and influence without direct authority.
• High ownership and low ego, with the ability to build trust, communicate clearly, and hold others accountable constructively.
• Product and AI fluency, with the ability to connect technical choices to customer and business outcomes.

What could set you apart

• A track record of creating clarity in fast-moving environments where priorities, responsibilities, and solutions are still taking shape. The ability to anticipate where executive attention can have the greatest impact and progressively operate with greater autonomy as context and trust develop.

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless. We are an equal-opportunity employer.

Range: Minimum: $138,000 USD Maximum: $235,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.