Senior Strategic Partnership Executive - Retail

epicorsoftware; United States; On-site; USD 94,000 - 151,000; Full time

Benefits offered by this job

Competitive pay and benefits

Career development and mobility

Job summary

Epicor is hiring a Senior Strategic Partnership Executive for the Retail sector. You will manage key retail partner accounts, identify new alliances, drive revenue growth, and lead business reviews to improve satisfaction and opportunities.

You will collaborate with sales and operations to deliver solutions and optimize account performance. The role emphasizes strong relationship-building, program development, and governance of contracts, pricing, and escalations in a fast-paced environment.

Qualifications

• 7+ years of experience in the retail space.
• 5+ years of specialized ERP industry experience.
• Experience working with Ace or similar Epicor customers is strongly preferred.

Responsibilities

• Build and maintain relationships across the account's organization.
• Manage projects to ensure timely delivery of Epicor solutions.
• Define and monitor goals and metrics for each account.
• Develop and implement programs supporting defined objectives.
• Assist with escalation of high-severity issues as needed.
• Oversee contracts, billing, rebates, and renewals.
• Conduct quarterly business reviews with each account.
• Ensure Epicor retail products are utilized effectively.
• Support annual operating plan processes.

Skills

Stakeholder management

ERP experience

Retail domain

Project management

Education

Bachelor's degree

Tools

ACE ERP

Job description

Senior Strategic Partnership Executive | Retail

Join Epicor as a Strategic Partnership Executive! The Strategic Partnership Executive, Sr is responsible for managing partner accounts as well as identifying and developing new key retail account alliances to generate leads and/or create new sales opportunities. Conducts business reviews of strategic accounts to enhance customer satisfaction and identify opportunities for revenue growth. Evaluates program trends and provides analysis recommendations to management.

What you will be doing:

• Working with Sales, develop and maintain strong relationship throughout the account's organization.
• Manage projects to ensure timely and successful delivery of solutions being provided by Epicor.
• Develop key goals and metrics for each account, measure and report on them monthly or quarterly.
• Define and implement programs that support defined objectives
• Assist with high severity requests or issue escalation as needed.
• Manage contracts, billing, rebates (if applicable) - provide Epicor management time to respond to contract renewals and price change options
• Hold at a minimum quarterly meeting with each account.
• Work with customers to ensure Epicor retail products are being utilized effectively and efficiently.
• Support implements an annual operating plan process.

What you will likely bring:

• Ability to work with internal and external stakeholders in a distributed retail environment.
• Excellent written and oral communications and interpersonal skills.
• High energy, positive attitude, and a strong work ethic.
• Excellent organizational and project management skills.
• Passion for the technology industry.
• Excellent time management and interpersonal skills.
• Experience working in a fast-paced, high-performance environment.

What could set you apart:

• 7+ years applicable experience and demonstrated success in the retail space.
• 5+ years of specialized ERP industry experience.
• Familiarity with Ace or similar Epicor customers is strongly preferred.
• Bachelor's degree (or equivalent experience).

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners . Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you- that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range:

Minimum: $94,000 USD

Maximum: $151,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.