Chief of Staff, Field Operations & Customer Experience

Comprehensive Mobile Care; Phoenix (AZ); On-site; USD 120,000 - 190,000; Full time

Job summary

Comprehensive Mobile Care is seeking a Chief of Staff, Operations to be a hands-on leader working alongside the executive team to strengthen customer relationships, improve service delivery, and drive performance across markets. This is not a desk-based role; you will be onsite with markets, customers, and frontline teams, moving between strategy, problem-solving, and execution.

You will collaborate with Regional Directors to scale best practices, translate feedback into scalable processes, and

Qualifications

• Requires 5–10 years of experience in operations, consulting, healthcare, customer success, strategy, or a fast-growth startup.
• Strong customer instincts and ability to build trusted relationships with senior stakeholders.
• Customer-first mindset balancing customer needs with operational realities.
• Willingness to dive into details and lead improvements.

Responsibilities

• Partner with executive and operational leadership to improve customer experience, service delivery, and day-to-day performance.
• Build strong relationships with key customers and partners; understand their needs and opportunities to support them.
• Work with Regional Directors to strengthen customer relationships and ensure consistent execution across markets.

Skills

Customer relationship management

Operational problem-solving

Strategic thinking

Cross-functional collaboration

Analytical skills

Communication

Onsite leadership

Job description

Comprehensive Mobile Care is seeking a Chief of Staff, Operations to be a hands-on leader working alongside the executive team to strengthen customer relationships, improve service delivery, and drive performance across markets. This is not a desk-based role; you will be onsite with markets, customers, and frontline teams, moving between strategy, problem-solving, and execution.

You will collaborate with Regional Directors to scale best practices, translate feedback into scalable processes, and