Chief of Staff - Clinical

The Aspen Group (TAG); Chicago (IL); On-site; USD 195,000 - 240,000; Full time

Job summary

The Aspen Group (TAG) seeks a Chief of Staff – Clinical who will report to the Chief Clinical Officer and drive strategy, prioritization, and planning for TAG Dental initiatives.

This leader aligns stakeholders, manages cross-functional projects, and supports executive communications to optimize efficiency, growth, and employee engagement.

Qualifications

• Bachelor’s degree required; MBA preferred.
• 3–5 years in strategy/management consulting.
• 5–10 years in strategic planning at the intersection of product, customer experience and technology.
• At least 5 years experience leading highly visible cross-functional projects.
• Intellectually curious, inquisitive, thoughtful, and a good listener.
• Strong organizational skills and the ability to multi-task in a fast-paced environment.
• Strong interpersonal skills with the ability to lead through influence across functions.
• Advanced Word Processing and MS Office skills for business case modeling and executive memos.
• Excellent presentation and communication skills; articulate actions, options, and economics.
• Ability to travel ~10%.

Responsibilities

• Drive cross-functional strategic planning with goals, priorities, and investments.
• Diagnose performance, prioritize actions, track progress and results.
• Project manage cross-functional teams for TAG Dental initiatives.
• Prepare materials for the Executive Team or Board on TAG Dental performance.
• Represent the CCO in meetings and communications with stakeholders.
• Collaborate with Clinical leaders on strategic staffing and talent development.
• Identify and lead strategic clinical projects and research new ideas.
• Provide decision support through data gathering and analysis.

Skills

Strategic planning

Cross-functional leadership

Project management

Data analysis

MS Office (Excel, PowerPoint, Word)

Communication skills

Influence and collaboration

Education

Bachelor's degree

MBA preferred

Tools

MS Office Suite

Job description

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetic, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that health care can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of multiple consumer-facing brands: Aspen Dental, Motto Clear Aligners, and ClearChoice Dental Implant Centers which together are “TAG Dental”, as well as WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

We are seeking a strong Chief of Staff – Clinical. This Chief of Staff will report to the Chief Clinical Officer (CCO) and will drive strategy, prioritization, alignment, and planning for all key TAG Dental initiatives. This leader will work with stakeholders to develop and implement plans across the organization. This role is not only critical to delivering the best possible experience for our customers, but also instrumental for helping TAG continually achieve high levels of efficiency, growth, innovation, and employee engagement.

As a key leader sitting between our clinical and operational teams, this role reports directly to the CCO, and strongly influence strategy, process, and direction within that organization, including:

• Drive the cross-functional strategic planning process across the TAG Dental business lines, including defining goals and metrics, setting priorities, and determining the right investments in resources and technology
• Work with leaders to drive performance across all business lines, including diagnosing performance, prioritizing actions, ensuring the team is focused on the right things and tracking progress and results
• Project management of cross-functional teams in support of TAG Dental initiative development, execution and ongoing evaluation
• Work with CCO in the preparation of materials for the Executive Team or Board of Directors on TAG Dental performance
• Being highly flexible – a strong independent worker, but also able and willing to exert strong influencer skills, work on the front line of strategic opportunities, with an aptitude to execute on leadership vision within the market.
• Could be called on by the Strategy and Business Development organization as a resource to evaluate new areas for investment from a TAG Dental perspective
• Assist in managing CCO communications, external partnerships and stakeholders.
• Serve as proxy to the CCO, including attending meetings in place of the CCO and representing CCO by email and phone calls with internal and external stakeholders
• Identify and lead high-profile strategic clinical projects and define and research new ideas and initiatives
• Provide decision support through data gathering, information analysis, and present considerations to relevant stakeholders
• Represent CCO in meetings, by email, and phone calls with internal and external stakeholders
• Assess all inquiries directed to the CCO, determine priority level and appropriate course of action.
• Vet requests for time and monitor information flow, ensuring CCO’s involvement in a project or decision‑making process at the right moment
• Collaborate with Clinical organization leaders on strategic staffing including identifying talent, developing job descriptions, and assisting in the interview process

CORE COMPETENCIES

• Impact Player: Off the chart collaboration, influencer, presentation, and project management capabilities
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers
• Accountability: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results
• Culture and Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values. Managing Vision and Purpose—Is optimistic; can inspire and motivate vision and sense of core purpose

Requirements:

• Education Level: Bachelor’s degree required; MBA preferred
• 3-5 years relevant professional experience in strategy/management consulting
• 5-10 years of experience in strategic planning at the intersection of product, customer experience and technology, that includes a strong element of project management
• At least 5-year experience working on and driving highly visible, highly impactful cross-functional projects
• Must be intellectually curious, inquisitive, thoughtful, and a good listener
• Must demonstrate critical thinking skills with an ability to creatively develop varied solution sets to multidimensional problems
• Strong organizational skills and ability to multi-task several complex projects with the flexibility to be proactive in a fast pace, ever changing environment
• Strong interpersonal skills with an ability to lead through influence as well as collaborate across functional areas
• Resourceful and motivated self-starter
• Analytical & Word Processing skills: Must demonstrate advanced command of MS Office applications (Excel, PowerPoint, Word) at the level of business case model building and preparing written memos and presentations for an executive-level audience
• Presentation & Communication skills: must be able to (i) communicate (both written and oral) in a clear, concise, articulate fashion and (ii) when presenting work, demonstrate clear, concise articulation of proposed actions, illustrating opportunity, alternatives, considerations, recommendations and associated economics
• Ability to travel as necessary (~10%)

Salary: $195,000-240,000/year + 25% performance bonus

This role is onsite 4 days/week in our Chicago office (Fulton Market District)