Chief of Staff

Pindrop; United States; Remote; USD 230,000 - 286,000; Full time

Benefits offered by this job

RSUs

Remote-first environment

Unlimited PTO

Health benefits

HSA contributions

Learning stipend

Job summary

Pindrop is seeking an experienced Chief of Staff to partner with the CEO and ELT, accelerating decisions and execution during a period of rapid growth. The role focuses on strategic operations, information flow, and using AI to enhance output and organizational planning.

You will work across teams to shape the operating model, governance, and leadership rhythm. You’ll be expected to synthesize complex topics into clear, executive-ready narratives, manage critical programs, and drive

Qualifications

• 3+ years at top-tier management consulting, investment banking, or VC/PE
• 3+ years at a hyper-growth tech company
• Hands-on use of AI tools daily in work
• Strong problem identification and executive presence
• Highly organized with data-driven decision making
• Entrepreneurial mindset for rapid growth in a scaling company

Responsibilities

• Plan rhythm of business: OKR reviews, ELT syncs, and board prep
• Identify internal issues, market trends, and key data for planning
• Drive cross-functional alignment and resolve stalled decisions
• Draft notes, agendas, and action items for leadership meetings
• Build dashboards, models, and research to accelerate decisions
• Lead special projects: market scouting, org design, or partnerships
• Prepare materials for all-hands, board meetings, and investor updates

Skills

Executive-level collaboration

AI fluency in daily workflow

Strategic planning & OKR process

Cross-functional leadership

Data-driven decision making

Problem solving under ambiguity

Executive communication

Dashboards & reporting

Tools

AI tools (Claude/ChatGPT)

Job description

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:

Is this identity synthetic? Detect AI-generated and manipulated voice and video.
Is this identity risky? Identify fraud, suspicious behavior, and other risk signals.
Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.

Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions.

Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.

Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

The Role

We're hiring a Chief of Staff to sit at the right hand of our CEO during a period of rapid growth. This isn't an administrative role; it's a strategic and operational multiplier. You'll help the CEO and leadership team move faster and think more clearly by managing the flow of information, decisions, and follow-through across the company.

This role increasingly requires genuine AI fluency, not as a "nice" to have tool skill, but as a core way of operating. You'll be expected to use AI to accelerate your own output (synthesis, research, drafting, modeling) and to help the leadership team think through where AI changes the company's operating model, competitive position, and workforce. You don't need to be a machine learning engineer, but you should be someone who is already using AI tools daily to work faster and better, and who can bring that fluency into how the exec team plans and operates.

What you’ll do

Plan

• Own the rhythm of business, the cadence of OKR reviews, ELT syncs, and board prep - so leadership always knows where the business stands and what needs a decision now vs. later.
• Identify key internal issues, market trends, and the data/metrics that matter, feeding the annual planning process (OKRs), quarterly offsites, and weekly leadership meetings
• Help the CEO and ELT track progress against strategic bets and flag risks before they become fires

Execute

• Set agendas, drive discussion, and own notes and action items for CEO and leadership meetings
• Drive cross-functional alignment - Act as the connective tissue across Teams when a decision stalls - diagnosing why, and forcing resolution. Chase down the dependencies and decisions that get stuck when necessary.
• Use AI tools to speed up your own workflow: synthesizing meeting notes into decisions, drafting first-pass communications, building models and dashboards, and researching fast

Advance

• Run special projects, which may include new market or partnership scouting, M&A support, org design, and employee engagement
• Own or co-own select cross-functional initiatives end-to-end, from framing the problem to driving it to a result

Communicate

• Prepare materials for all-hands meetings, board meetings, and investor updates
• Translate dense or technical topics into clear, executive-ready narratives and recommendations
• Serve as a trusted sounding board and occasional proxy voice for the CEO in select forums

What You’ll Gain

This role offers a front-row seat to building and scaling a category-defining company at an inflection point in both Pindrop’s growth and the broader AI landscape. You won’t just observe how a company scales, you’ll be part of making it happen.

Work alongside a growth-minded Founder & CEO- Partner directly with a founder who is continuing to push the company, the category, and the leadership team toward what’s next. You’ll gain firsthand exposure to the decisions, tradeoffs, and opportunities that come with leading a company through its next stage of growth.

Learn from a best-in-class Executive Leadership Team- Work across an experienced ELT spanning technology, product, go-to-market, finance, people, and legal, with visibility into how senior leaders make decisions and operate together to drive the business forward.

Operate inside an AI-first organization- AI isn’t simply something we sell or a tool we expect employees to use. It is changing how we think about our products, our business, and how work gets done. With Innovation as our first core value, you’ll have the opportunity to help shape how an AI-first company operates.

Get a firsthand view of what it takes to scale- Few roles provide this level of access across strategy, operations, people, customers, investors, and the Board. You’ll see the opportunities and challenges of a growing organization up close—and play a meaningful role in solving them.

Grow as the company grows- This is an opportunity for someone who ultimately wants to become a broader business leader. You’ll build judgment, pattern recognition, executive presence, and operating experience while helping take Pindrop to its next level.

Who you are

• Resilient in the face of ambiguity, change, and competing priorities
• Optimistic and biased toward turning problems into solutions
• Resourceful- excited to teach yourself something new when the situation calls for it, including new AI tools and workflows
• Accountable- you do what you say you'll do, under-promise and over-deliver
• Nimble and adaptable when priorities shift, while still seeing the forest through the trees
• Curious about how AI is changing the way companies operate, and genuinely energized (not just compliant) about using it in your own work
• Savvy about how rapid-growth businesses run, and hungry to learn more
• Hands-on: you build world-class dashboards, models, and spreadsheets, and produce sharp, high-quality slides and presentations
• Fluent with AI tools (e.g., Claude, ChatGPT, Gemini, or similar) as part of your daily workflow, using them for research synthesis, first drafts, data analysis, and decision prep, not just novelty use cases
• Comfortable evaluating new AI tools and workflows and making a practical judgment call on what's worth adopting versus what's hype
• Strong organizational savvy, paired with humility and approachability
• Able to synthesize executive conversations into clear, actionable plans, and drive those plans to completion
• Able to see both the breadth and depth of a scaling business
• Skilled at closing the loop on high-level executive conversations so nothing falls through the cracks
• Able to take a complex or ambiguous topic and translate it into clear written objectives
• Ambitious, with strong business acumen, and looking to grow toward leadership or general management

Trust, Discretion & Access

Given the nature of our business, and the level of access this role requires, discretion is core to the job.

• You may see information before most of the leadership team does- board materials, compensation and org decisions, M&A and partnership scouting, and sensitive people matters. You handle all of it with the same rigor Pindrop asks of its products: strict confidentiality, careful judgment about who needs to know what and when, and zero tolerance for leaks, even well-intentioned ones
• You know the difference between transparency and oversharing, and you default to the former with the CEO and the latter with everyone else until told otherwise
• You're comfortable holding information in confidence for extended periods, including through org changes, before it's ready to be shared more broadly

Travel & Availability

• Minimum of two weeks to Atlanta HQ per quarter to work in person with the CEO; additional travel as needed for ELT meetings, offsites, and customer visits
• Given the proximity to the CEO, this role requires flexibility outside standard hours - responsiveness during evenings or weekends when a live issue or fast-moving decision requires it. This isn't a 24/7 expectation, but candidates should self-select based on comfort with the ebb and flow of an always-on executive calendar

Must-Haves

• 3+ years of experience at a top-tier management consulting firm, investment bank, or VC/PE firm
• An additional 3+ years of experience at a hyper-growth tech company
• Demonstrated, hands-on use of AI tools in your day-to-day work (not just familiarity in theory)
• Strong problem identification and problem-solving skills, with excellent communication and executive presence
• Highly organized and analytical, with a data-driven approach to decisions
• Entrepreneurial, and energized by finding opportunities to enable rapid growth in a scaling, category-defining company

Nice to Have

• Prior experience as a Chief of Staff or in a similar strategic operations / business partner role
• Experience managing company-wide goal-setting frameworks (e.g., OKRs)
• Experience helping a leadership team or broader org evaluate, pilot, or roll out new AI tools and workflows
• Exposure to security, fraud, authentication, or voice/AI-detection industries

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.

US Base Pay Range

$230,000 - $286,000 USD

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

AI - A Transformative Force

At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.

Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

Pindrop collects and processes your personal data for the purpose of evaluating your job application, including your resume and cover letter, submitted questionnaires, and assessment results.

Any skills assessments and any job interviews may be recorded by Pindrop and its service providers, including all video, audio, and other recordable data; the data recorded may constitute "biometric information" under specific state privacy and/or biometric laws.

Resumes, interview recordings, and Deepfake Data may be used for fraud prevention and security verification. Interview recordings may also be used to evaluate your qualifications for the role. We will notuse your interview audio or video content to train AI models. Pindrop may use resumes and/or Deepfake Data to improve the accuracy of our fraud detection systems.

Your personal data will be stored primarily in the United States, and if you are an international applicant, your data may be transferred across borders with appropriate safeguards.

Your personal data will be retained as described in Pindrop's Candidate Privacy Notice, and you may request deletion of your data subject to applicable legal requirements.

Pindrop may use other AI-assisted technology and tools to support the application and interview process, including administer skills assessments, priority job applications for human review, interview notes and assess the integrity of candidate submissions and interviews. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.

You have rights regarding your personal data, including the right to access, correct, delete, or object to processing, and that you can contact [e-mail] to exercise these rights.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Pindrop’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

The application deadline for this role is October 30, 2026