Chief of Staff

Vellum; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Vellum is seeking a high‑output Chief of Staff to work directly with the founders on strategy, operations, and execution in a fast‑moving AI startup. You will own ambiguous, high‑leverage initiatives and drive them forward with minimal supervision.

You’ll partner across teams to shape company strategy, run critical projects, and develop customer insights that inform product, marketing, and sales. This role combines Go-to-Market ops, recruiting, and internal operations for rapid growth.

Qualifications

• 2–4 years of experience in consulting, banking, VC, or early-stage startups.
• You've been a founder or want to be one someday.
• Known for getting things done, even in messy or ambiguous situations.
• Analytical and able to structure fuzzy problems into solvable ones.
• Strong written and verbal communication.
• Energized by context switching and not afraid to dive into unfamiliar areas.
• Bonus: you've worked at or with AI/infra companies.
• Bonus: familiarity with basic financial modeling, CRM tooling, or marketing funnels.

Responsibilities

• Shape company strategy and iterate on positioning to stay ahead in a fast-moving AI market.
• Own high-priority initiatives and push them forward independently.
• Develop deep customer insights and translate into product, marketing, and sales actions.
• Stand up RevOps processes including metrics, funnel hygiene, and reporting.
• Coordinate recruiting, onboarding, and team culture activities across functions.
• Manage vendor contracts, NDA reviews, and other internal ops tasks.

Skills

Generalist

Strategy

Operations

Communication

Analytical

Project management

Tools

CRM tools

Job description

What you’re signing up for

As Chief of Staff at Vellum, you’ll work directly with our founders (Akash, Sidd and Noa) on the highest‑leverage priorities across the company. This is a unique role for someone who wants to operate at the intersection of strategy, operations, and execution in a fast‑moving AI startup. You’ll be a force multiplier, taking ownership of ambiguous, critical initiatives and pushing them forward independently.

What this looks like in practice:

• Company Strategy
  • Continue iterating on Vellum’s positioning and how we evolve to stay ahead in a fast‑moving market
  • Own competitive intelligence and synthesize what we’re hearing from the market into company‑level strategy
  • Keep up to date on changes in AI landscape and implications that has for us
  • Run point for preparing board and investor materials
• Critical Projects
  • Work with the founders to run point on any new high priority initiative in the business. Examples would include rolling out usage‑based pricing or running our post‑sale function
• Customer Insight
  • Deeply understand how our customers are using the product and what value they’re getting from it
  • Turn anecdotal feedback into actionable insights for product, marketing, and sales
  • Drive structured customer feedback loops (surveys, interviews, NPS)
• Go‑to‑Market Ops
  • Stand up RevOps processes (reporting, funnel metrics, pipeline hygiene)
  • Help explore and set up indirect channels (e.g., GCP Marketplace, SI partnerships)
  • Execute on special projects like pricing and packaging and building a proactive customer success function
  • Coordinate across Sales, Marketing, and Product to unblock growth where possible
• Recruiting & Team Ops
  • Partner with hiring managers to run efficient recruiting processes end‑to‑end
  • Coordinate onboarding, off‑sites, and team culture rituals (including birthdays & travel gifts)
  • Remain close to all functions and make sure everyone’s heading in the same direction
• Internal Ops & Vendor Management
  • Own contract & NDA review for vendors and tools
  • Handle one‑off ops tasks that would otherwise fall on the founders

Who we’re looking for

• You’re a high‑output generalist with 2–4 years of experience in consulting, banking, VC, or early‑stage startups
• You’ve been a founder or want to be one someday
• You’re known for getting things done, even in messy or ambiguous situations
• You’re analytical and can structure fuzzy problems into solvable ones
• You’re a strong communicator, both written and verbal
• You’re energized by context switching and aren’t afraid to dive into something unfamiliar
• [Bonus] You’ve worked at or with developer‑focused or AI/infra companies
• [Bonus] You’re familiar with basic financial modeling, CRM tooling, or marketing funnels

Working at Vellum

• We’re laser focused on helping companies bring AI into production and providing real value. Decision making is simple: if what we do allows more users to bring AI to production, then we do it!
• Don’t just cut corners – cut the right corners. What can you do with 10% of your time to get 90% of the desired impact? Now that you only spent 10% of the time doing something, imagine how much more can be done with the rest of your time!
• Everyone is a 1000x team member when they’re passionate about the problems they’re solving and love the people they’re working with
• Because we trust each other, we can move fast and have fun doing it