Chief of Staff

Burberry; New York (NY); On-site; USD 190,000 - 230,000; Full time

Job summary

Burberry in New York seeks a Chief of Staff to partner with the Regional President, drive strategic priorities, and enhance operational efficiency across the Americas. You will align leadership teams, manage cross‑functional initiatives, and sharpen executive decision‑making in the luxury retail market.

You will lead strategic projects, prepare Exco presentations and board updates, and facilitate senior leadership meetings while collaborating with Retail, Merchandising, Marketing, Finance and HR

Qualifications

• 7+ years in strategic, operational, or advisory roles within luxury retail or fashion.
• Strong understanding of luxury consumer behavior and brand strategy.
• Proven ability to work closely with senior executives and manage complex business initiatives.
• Excellent analytical, project management, and problem-solving skills.

Responsibilities

• Define and execute regional business strategies to drive revenue, profitability, and brand positioning.
• Prepare Exco presentations and board updates, business reports, and strategic briefings for internal leadership and external stakeholders.
• Lead and facilitate senior leadership meetings, setting agendas, capturing key takeaways, and driving follow-ups.
• Oversee timely and accurate production of retail reports for the Americas Store Network.
• Collaborate with the VP Retail in devising commercial schemes for the store and monitor results.

Skills

Strategic thinking

Executive support

Stakeholder management

Analytical skills

Communication

Project management

Discretion

Agile mindset

Luxury retail

Cross-functional collaboration

Job description

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Chief of Staff

Department: COMMERCIAL RESOURCES

Location: New York, New York (US-NY), US

At Burberry, our people and culture underpin how we deliver for our customers and our brand. We are building a high‑performance culture that encourages creativity and collaboration, and enables colleagues to do their best work.

Guided by our reimagined purpose, To Embrace the Elements with Open Arms, we bring together diverse perspectives, skills and expertise to create exceptional luxury products and experiences. Our purpose also informs the standards of behaviour we expect, how we lead and how we make decisions across the business.

Job Summary

The Chief of Staff serves as a trusted advisor and strategic partner to the Regional President, ensuring smooth operations, driving key business priorities, and enhancing organizational efficiency. This role plays a critical part in aligning leadership teams, managing cross-functional initiatives, and optimizing executive decision-making. The Chief of Staff will work closely with internal stakeholders to support growth, operational excellence, and brand positioning in the luxury retail market.

Key Responsibilities

Strategic & Business Leadership

• Support the Regional President in defining and executing regional business strategies to drive revenue, profitability, and brand positioning.
• Analyse market trends, and business performance data to provide strategic recommendations.
• Collaborate with cross-functional teams (Retail, Merchandising, Marketing, Finance, HR) to ensure alignment with strategic goals.
• Anticipate challenges and risks, providing proactive solutions to ensure business continuity and agility.
• Leads or supports key cross-functional projects and regional initiatives, e.g., 360 project management on new store openings and product category initiatives

Executive Support & Communication

• Act as a thought partner to the Regional President, prioritizing tasks, managing workflow, and ensuring focus on high-impact initiatives.
• Prepare Exco presentations and board updates, business reports, and strategic briefings for internal leadership and external stakeholders.
• Lead and facilitate senior leadership meetings, setting agendas, capturing key takeaways, and driving follow-ups.
• Ensure seamless communication between the Regional President and key stakeholders and wider teams
• Drive cross-functional collaboration to ensure smooth execution of regional activities and projects.

Retail Performance

• Oversee the timely and accurate production of retail reports for the Americas Store Network
• Collaborate with the VP Retail in devising commercial schemes for the store, in addition to monitoring/publishing results, e.g., monthly targets, incentives

Qualifications & Experience

• 7+ years of experience in a strategic, operational, or advisory role within luxury retail, fashion, or related industries.
• Strong understanding of luxury consumer behaviour, retail operations, and brand strategy.
• Proven ability to work closely with senior executives and manage complex business initiatives.
• Excellent analytical, project management, and problem-solving skills.
• Exceptional written and verbal communication, with the ability to craft compelling executive reports and presentations.
• High level of discretion and emotional intelligence, with the ability to navigate a fast-paced, high-profile environment.
• Strategic and analytical mindset with a luxury retail perspective
• Strong relationship-building and stakeholder management skills
• Ability to influence without authority and drive cross-functional collaboration
• High attention to detail and operational excellence
• Agile and adaptable in a fast-moving, dynamic luxury retail environment

Expected base salary for the role will generally be between $190,000.00 and $230,000.00 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

• commission earnings
• discretionary bonuses
• short and long-term incentive packages
• Company-sponsored benefit programs

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Job Segment

• Fashion Retail
• Project Manager
• Merchandising
• Retail
• Fashion
• Technology