Operations Manager-Macy's Herald Square

Burberry; New York (NY); On-site; USD 72,000 - 75,000; Full time

Job summary

Burberry seeks an Operations Manager for Macy's Herald Square in New York, responsible for managing all back-of-house store operations and ensuring excellent service to staff and external providers. You will safeguard processes, optimise stock use, and lead the stockroom team to uphold high standards and client experience.

Responsibilities include managing aftersales, FOH replenishment, and collaboration with Retail Standards, Asset/Profit Protection, and other departments.

Qualifications

• Strong organisational and communication skills; able to work in a busy team.
• 1-2 years of management experience required.
• SAP experience desirable.
• Proficiency in Microsoft Office applications.
• Comfort with technology and adopting new tools.

Responsibilities

• Support the Store Manager with procedures to streamline operations and safeguard the store.
• Efficiently use space and stock in back of house to maximise productivity and minimise loss.
• Lead the stockroom team and develop the back of house staff to improve standards and client experience.
• Manage aftersales processes (alterations, repairs, personalization) with tailors and vendors.
• Oversee FOH replenishment and ensure packaging and props support client experience.
• Coordinate with Retail Standards and Operations on deliveries, dispatches, facilities, and safety.
• Support Asset and Profit Protection to reduce shrinkage.
• Collaborate on inventory controls with marketing, client engagement, merchandising, and facilities.
• Maintain high standards of cleaning, maintenance, and Health & Safety."
• Manage the cash office and cash handling procedures.

Skills

Organisational skills

Communication

Teamwork

Adaptability

Management experience

Microsoft Office

Technology enthusiasm

Tools

SAP

Job description

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Operations Manager-Macy's Herald Square

Department: RETAIL OFFLINE

Location: New York, New York (US-NY), US

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Through your passion for the brand and professionalism you will be responsible for effectively and efficiently managing all aspects of the store’s back of house. You will ensure that excellent service is provided to the store staff and effective communication is maintained with departments and external providers to the store.

RESPONSIBILITIES

• To support the Store Manager with all procedures put in place to streamline and safe guard the store. To ensure that the store operates in accordance with store and company administration systems and procedures and to minimise losses including Omnichannel and stock pull back.
• To effectively use space and stock in the back of house to maximise productivity and minimise stock loss and management of the team and resources.
• To lead the stockroom team, including talent acquisition, developing and nurturing the back of house team to influence and drive store standards, productivity and the client experience.
• To manage aftersales process (alterations, repairs, personalisation), including co-ordination with on-site tailors/external vendors to elevate the client experience.
• To manage the FOH replenishment of all stock and non-stock articles to support the client experience including packaging, props and refreshments.
• To work closely with Retail Standards and Operations team regarding store issues such as deliveries, dispatches, uniforms, facilities & maintenance, procedures and Health and Safety.
• To support the Store Manager to manage the Asset and Profit Protection team to effectively reduce shrinkage.
• To support the store manager with all aspects of inventory control and any stock related collaboration with marketing, client engagement, merchandising, visual merchandising, facilities or any other such department.
• To maintain the highest standard with regards to cleaning, maintenance and Health and Safety including leading any locally required legislation.
• To manage the cash office / administrator to ensure all cash and payment procedures are followed.

PERSONAL PROFILE

• Excellent organisational skills and meticulous attention to detail
• Excellent communication skills both verbal and in writing
• Ability to work in a busy team environment
• Flexible and adaptable to the needs of the business
• 1-2 years management experience
• Previous administration experience and cash handling experience
• Previous experience with SAP desirable
• Excellent understanding of all programs on Microsoft Office
• Passion for technology and proven ability to embrace new technology

MEASURES OF SUCCESS

• Accurate stock take results
• High levels of staff retention
• Accurate Reporting

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Expected base salary for the role will generally be between $72,000.00 and $74,750.00 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.