Chief of Public Service Operations

State of Iowa; Des Moines (IA); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental package

9 paid holidays

Total Compensation Calculator

Job summary

The State of Iowa’s IPERS is seeking a Chief of Business Operations to lead the Pension Administration and Business Operations Division. You will guide executive decisions, oversee system improvements, and coordinate cross-agency projects to support a multibillion-dollar trust fund and 185,000+ members.

You will mentor staff, manage vendor relationships, and drive modernization initiatives while ensuring compliance with state policies and reporting standards.

Qualifications

• We are seeking leaders with strong commitment to public service goals and ability to navigate complex situations under deadlines.
• Experience overseeing pension administration, large-scale operations, and cross-functional teams is essential.
• Ability to drive system modernization, data automation, and self-service enhancements for members and employers.

Responsibilities

• Executive leadership over the Business Operations Division and pension administration systems.
• Drive enhancements to pension systems and self-service portals for members and employers.
• Direct technical, data, and system processes within the Retirement Automation Bureau.
• Optimize internal processes for high-volume operations including payments and processing.
• Oversee analysis, application support, QA, release management, and training.
• Champion agency-wide and inter-agency projects and manage vendor contracts.
• Collaborate with leaders to assess operational impacts of legislative and code changes.
• Mentor and evaluate managers and professional staff.

Skills

Executive Division Leadership

Pension System Innovation

Technical Operations Oversight

Core Business Management

Systems Enablement & QA

Project & Vendor Management

Strategic Collaboration & Policy

Workforce Mentorship

Strategic Retirement Operations

System Modernization

Data & Process Automation

Executive Vendor Stewardship

Collaborative Leadership

People-First Management

Job description

The State of Iowa’s IPERS is seeking a Chief of Business Operations to lead the Pension Administration and Business Operations Division. You will guide executive decisions, oversee system improvements, and coordinate cross-agency projects to support a multibillion-dollar trust fund and 185,000+ members.

You will mentor staff, manage vendor relationships, and drive modernization initiatives while ensuring compliance with state policies and reporting standards.