Chief, Multi-Site Fulfillment & Operations

Hub Group; United States; On-site; USD 212,000 - 259,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

EAP

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking an exceptional operations leader to oversee a 16-site warehousing and fulfillment network. Responsibilities include establishing a standardized operating system, driving performance via SOPs and KPIs, and ensuring on-time delivery against customer SLAs.

You will partner with Account Management to strengthen client partnerships and identify growth opportunities. The role requires a track record in labor productivity, WMS implementations (Manhattan Scale preferred), and

Qualifications

• Bachelor's degree or higher in a related field.
• 15+ years of progressive leadership experience in warehousing or distribution.
• Significant multi-site leadership in 3PL/fulfillment environments.
• Proven track record in labor productivity, standards, and process optimization.
• Experience leading WMS transformations and deploying automation/AI solutions.
• Strong executive communication and stakeholder management.

Responsibilities

• Lead all warehouse, fulfillment, and cross-dock operations across a 16-site network.
• Establish and sustain a consistent operating system driving accountability, visibility, and execution.
• Drive disciplined performance management via SOPs, routines, and KPI governance.
• Own operational performance against SLAs and contractual commitments.
• Partner with Account Management to strengthen customer relationships and drive growth.
• Cultivate a customer-centric culture delivering continuous value.

Skills

Executive leadership

5+ multi-site leadership

Change management

Customer relations

Process optimization

Automation & AI adoption

Executive communication

Labor productivity improvement

Education

Bachelor's degree in Supply Chain, Engineering, Business, Operations Management, or related field

Tools

Manhattan Scale WMS

Job description

Hub Group is seeking an exceptional operations leader to oversee a 16-site warehousing and fulfillment network. Responsibilities include establishing a standardized operating system, driving performance via SOPs and KPIs, and ensuring on-time delivery against customer SLAs.

You will partner with Account Management to strengthen client partnerships and identify growth opportunities. The role requires a track record in labor productivity, WMS implementations (Manhattan Scale preferred), and