Chief Growth Officer, AI Knowledge Infrastructure

eGain; Sunnyvale (CA); On-site; USD 500,000 - 1,000,000; Full time

Job summary

eGain, based in the Bay Area, is seeking a visionary President to lead the go-to-market engine and build a world-class leadership team. This builder role will expand eGain from a customer service leader to the knowledge infrastructure layer for the entire enterprise.

You will recruit top leaders, shape packaging and pricing, and serve as a visible external voice for eGain as we drive growth across IT, HR, compliance, and regulated industries.

Qualifications

• Undergraduate degree in computer science, electrical engineering, mathematics or a related field from a leading US university.
• MBA or a technical master's degree is a strong plus.

Responsibilities

• Design and execute a new go-to-market strategy for AI Knowledge Infrastructure, anchored on evidence-based proof points.
• Establish AI Knowledge Infrastructure as a recognized category with eGain as its defining brand.
• Lead product-led and ecosystem-led growth, building motions that buyers can adopt and expand.
• Expand the platform beyond customer service into IT, HR, compliance, sales and other enterprise functions.
• Head sales, marketing, partnerships and customer success to accelerate new enterprise wins and expansion.

Skills

Technical roots

Product to market

Product-led sales

Category builder

Talent magnet

Enterprise credibility

Education

Bachelor's degree in CS/EE/Math or related field

MBA or technical master's degree (strong plus)

Job description

eGain, based in the Bay Area, is seeking a visionary President to lead the go-to-market engine and build a world-class leadership team. This builder role will expand eGain from a customer service leader to the knowledge infrastructure layer for the entire enterprise.

You will recruit top leaders, shape packaging and pricing, and serve as a visible external voice for eGain as we drive growth across IT, HR, compliance, and regulated industries.