Chief Experience & Belonging Officer

Addison Group

Tempe (AZ)

On-site

USD 200,000 - 250,000

Full time

6 days ago

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Benefits offered by this job

Performance incentives

Health + retirement benefits

Job summary

Addison Group is seeking a senior leader to own customer experience, internal culture, and community initiatives. Reporting to the Founder & Executive Chairman, this role shapes the brand experience from the inside out and builds a scalable CX and culture function.

You will define warm, personalized service standards, lead cross-functional teams, and create programs that foster belonging for customers and employees while partnering with executives to differentiate the company in tech and energy

Qualifications

Demonstrated ability to build culture and belonging across teams
Experience in hospitality, CX, or membership brands with high loyalty
Warm, empathetic leadership with high standards
Hands-on, problem-solving with ownership of outcomes

Responsibilities

Define and uphold a warm, highly personalized customer service standard centered on genuine human connection.
Build and lead the customer care function across phone and text, scaling the team.
Senior escalation point; create standards, training and culture for front line.
Develop community, belonging, and recognition programs for customers and employees.
Shape how employees are welcomed, recognized, and connected to culture.
Partner with executives to differentiate the brand experience.