Chief Dispatch Instructor

Jeppesen ForeFlight; Englewood (CO); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Open PTO policy

401(k) with company match

Paid parental leave

Flight Training Rewards

Job summary

Jeppesen ForeFlight is seeking a Chief Dispatcher Instructor to lead FAA and global dispatcher training programs, develop curricula, and supervise staff. You will recruit students, ensure compliance, and keep materials current across in-person and hybrid settings.

You will also manage scheduling, records, and customer interactions while collaborating with management on sales strategies and program expansion. Travel up to 40% is expected.

Qualifications

• Minimum 3–4 years experience as a dispatcher, preferably in an Airline 121 environment.
• FAA Aircraft Dispatcher certificate (Part 65) required.
• Experience teaching ground school on ATP/Dispatcher fundamentals and advanced operator subjects.

Responsibilities

• Instruct or backup instructor for all training classes to ensure regulatory compliance.
• Update Policies and Procedures Manual and SOPs to meet standards.
• Teach and qualify new instructors; provide daily oversight and mentorship.
• Coordinate training schedules and ensure coverage.
• Maintain updated courseware, student materials, and handouts.
• Manage training and certification records.
• Handle customer sales leads, registration, billing, and support as needed.
• Measure and improve customer satisfaction of courses delivered.
• Manage office environment and develop new courseware as required.
• Provide regular activity reports to management.
• Design and develop new training products and services.
• Coordinate with management on sales growth and marketing campaigns.
• Ensure course profit and budgets meet goals.
• Travel to key customers and events to increase training sales (up to 40%).
• Serve as liaison with regulatory bodies and partners.

Skills

Instructing

Mentoring

Curriculum development

Training program management

Public speaking

LMS proficiency

Crew supervision

Regulatory knowledge

Education

FAA Aircraft Dispatcher certificate (Part 65)

Tools

Jeppesen

ForeFlight Dispatch

Digital flight planning tools

Job description

The Chief Dispatcher Instructor develops and leads all training and development programs for FAA and other global CAA licensed dispatchers. This role involves curriculum development and deployment, instructing, supervising training staff, recruiting students, and ensuring all training meets compliance and industry standards.

Key Responsibilities

• Provides instruction or acts as a backup instructor for all training classes to ensure compliance with company and regulatory requirements.
• Manages and updates the Jeppesen Policies and Procedures Manual and other SOPs to ensure all customers and instructors meet company and regulatory standards.
• Teaches and qualifies new instructors, along with providing direction and daily oversight, training, and mentorship of all training instructors.
• Organizes and coordinates all training schedules and ensures proper coverage.
• Ensures all courses are delivered with updated instructor courseware, student materials, in‑class supplemental materials, hand‑outs, etc.
• Manages and maintains all training and certification records for training programs.
• Manages new customer sales leads, registration, billing, and other customer support services as required.
• Measures and improves customer satisfaction of courses delivered.
• Manages office environment, courseware updates, and develops new courseware, as required.
• Provides regular reporting on all activities to management.
• Proposes, designs, and develops new training products and services for or in coordination with Jeppesen departmental management.
• Coordinates with departmental management on sales growth strategies and creation/execution of new marketing, advertising, and sales campaigns.
• Ensures each course's profit and budget meet collective business unit goals.
• Travels to key customers and strategic sales locations, tradeshows, events, etc., to increase training sales (up to 40% travel).
• Serves as a liaison with governmental oversight, external partners, customers, and accreditation bodies.

Basic Qualifications

• A minimum of three to four years of experience as a dispatcher, with some time spent in an Airline 121 environment preferred.
• Holds an FAA Aircraft Dispatcher certificate (Part 65).
• Expertise in teaching ground school on ATP/Dispatcher fundamentals and advanced operator subjects (ETOPS, Driftdown, advanced meteorology, human factors, etc.).
• Robust experience using digital flight planning tools like Jeppesen and ForeFlight Dispatch.
• Expertise in utilizing industry-accepted teaching principles and advanced instructional techniques.
• Experience developing courses using modern instructional design and tooling to provide training both in‑person and in hybrid environments.
• Ability to supervise, mentor, and evaluate the performance of instructors, and to provide effective guidance during high‑stress situations.
• Exceptional verbal and written communication skills to deliver clear instructions, provide feedback, and communicate effectively with people under stress.
• Willingness to work rotating shifts, including weekends and holidays, to accommodate training commitments.
• Proficiency with digital training platforms, LMS systems, and virtual classroom tools.
• Comfortable working in both physical and online classroom environments.

Preferred Qualifications

• Expertise in teaching 14 CFR Part 121 airline dispatchers or global equivalents.
• Expert in teaching 14 CFR Part 65 aircraft certification courses.
• Experience seeking FAA and other global CAA regulatory approvals for certification of training programs.
• Experience using or acting as a school official for SEVP/SEVIS and VA is a plus.
• Pilot or aviation enthusiast.

Benefits

• Medical, dental, vision insurance with Employer paid health premiums
• Open PTO Policy
• 401(k) with up to 10% company matching and immediate vesting
• 12 Weeks Paid Parent Leave
• Flight Training Rewards

Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $120,000-150,000

Jeppesen ForeFlight – EOE including Disability/Vets | Pay Transparency | E-Verify Participant